Sales Manager

Harry Rosen Inc.; Toronto; Presencial; CAD 65 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Best in industry discounts

Team bonuses

Flexible benefits package

Pension and Group RRSP

Career growth and progression

Resumo da oferta

Harry Rosen Inc. is seeking a Client Experience Leader in Toronto to coach Style Advisors, drive omni-channel client development, and uphold service standards across departments.

You will recruit and train staff, administer onboarding, and conduct performance assessments. The role focuses on elevating both in-store and online customer experiences, fostering loyalty, and aligning the team with store policies and luxury retail initiatives.

Qualificações

• Minimum of 3 years of retail experience with leadership capacity managing a store/department.
• Focus on driving long-term customer loyalty and conversion by training team to elevate in-store and online experience.
• Demonstrated ability to develop others with coaching and formal performance improvement plans that yield tangible results.
• Experience in luxury retail preferred and strong business acumen to execute plans through teams.
• Welcoming, inclusive mindset aligned with core values and diversity
• Commitment to internal growth and succession planning.

Responsabilidades

• Lead performance coaching and mentorship to maximize sales productivity and elevate customer experience.
• Drive omni-channel initiatives by coordinating in-store, online, and other channels to build client relationships.
• Recruit, onboard and train Clothing Advisors and Specialists; conduct performance reviews and development plans.
• Ensure policy alignment, store procedures, LP compliance, and operational standards across the team.

Conhecimentos

Leadership

Coaching

Omni-channel

Training

Performance assessments

Customer loyalty

Retail management

Team development

Descrição da oferta de emprego

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service. **Client Experience Leader****Full-Time Permanent***Reporting to: Store Leader****Harry Rosen, Cumberland******Toronto, Ontario*** **We are looking for a Client Experience Leader to join our Store team. In this role you’ll be responsible for:** **Performance Leadership*** Coach Style Advisors and Specialists to maximize personal sales productivity* Develop and maintain in-store and after sales service standards* Ensure that all Clientele Development activities are executed* Adopt role of Eagle on the Floor and practice EID behaviours* Drive adoption of Herringbone and the meeting of digital sales goals* Ensure Advisors are building omni-channel clients by assisting through all channels (in-store, online, and* Promote and educate Advisors and clients on all aspects of the program including the point system, benefits, and activation steps **Attraction, Retention, and Development*** Hire and train new Clothing Advisors and Specialists* Administer training programs and ensure all required On-boarding and assigned training is completed* Hold one-on-one meetings and complete performance assessments **Policies and Procedures*** Ensure team alignment to all store and operational policy/procedures and cultural standards* Ensure team alignment on store protection and LP policies and standards **Successful candidates will require:** * A minimum of 3 years of retail experience with leadership capacity in managing a store/department* A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience)* Demonstrated interest and ability to develop others (with a proven track record of documented coaching and development as well as performance improvement plans that have resulted in tangible improvements)* Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure. Experience in the retail industry is preferred.* Strong business acumen in luxury retail and a keen understanding of how to execute business plans and company initiatives, individually and through one’s team* A welcoming and inclusive mindset, and a passion for emulating and upholding our core values **What are the perks of the job?*** Competitive pay program* Opportunities to additionally earn monthly and annual Team bonuses* Best in industry discounts and special purchase opportunities* A comprehensive flexible benefits package* Pension and Group RRSP Programs that grow with you* A modern, digitally advanced workplace* A coach committed to supporting the achievement of your personal career goals* A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council* An employer that values internal growth and promotion and is committed to succession planning for your future \\*Compensation: $65,000 - 80,000 + bonus *Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [e-mail] with details.*