Client Experience Leader - Oakridge Park

Brobston Group; Vancouver; Sur place; CAD 70 000 - 85 000; Plein temps

Avantages offerts par ce poste

Competitive pay program

Team bonuses (monthly & annual)

Industry-leading discounts

Flexible benefits package

Pension and RRSP programs

Modern, digitally advanced workplace

Career coaching and growth

Diversity, Equity & Inclusion Council

Succession planning for the future

Résumé du poste

Harry Rosen Inc. is seeking a Client Experience Leader in Vancouver to drive exceptional service and sales performance across the store team. You will coach Advisors and Specialists, elevate in-store and online customer experiences, and Champion loyalty initiatives in a luxury retail setting.

The role emphasizes leadership, onboarding, and performance development while delivering best-in-class client engagement and cross-channel service standards.

Qualifications

• Minimum 3 years of retail leadership experience in a store/department.
• Ability to drive customer loyalty and conversion through team training.
• Proven record of developing others and coaching performance improvement.
• Experience in menswear and luxury retail environments preferred.
• Strong business acumen and execution of store initiatives.
• Welcoming, inclusive mindset and commitment to company values.

Responsabilités

• Lead and coach Clothing Advisors and Specialists to maximize sales productivity.
• Maintain in-store and after-sales service standards; oversee client development activities.
• Drive omni-channel engagement across in-store, online, and other channels.
• Educate teams on loyalty programs, benefits, and activation steps.
• Mentor staff through onboarding and ongoing performance reviews.
• Ensure adherence to store policies and operational standards.

Connaissances

People leadership

Coaching

Omni-channel

Outils

CRM systems

Description du poste

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada's Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Client Experience Leader

Full-Time Permanent

Reporting to: Store Leader

Harry Rosen, Oakridge Park

Vancouver, British Columbia

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada's Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

We are looking for a Client Experience Leader to join our Store team. In this role you'll be responsible for:

Performance Leadership

• Coach Clothing Advisors and Specialists to maximize personal sales productivity
• Develop and maintain in-store and after sales service standards
• Ensure that all Clientele Development activities are executed
• Adopt role of Eagle on the Floor and practice EID behaviours
• Drive adoption of Herringbone and the meeting of digital sales goals
• Ensure Advisors are building omni-channel clients by assisting through all channels (in-store, online, and
• Promote and educate Advisors and clients on all aspects of the program including the point system, benefits, and activation steps

Attraction, Retention, and Development

• Hire and train new Clothing Advisors and Specialists
• Administer training programs and ensure all required On-boarding and assigned training is completed
• Hold one-on-one meetings and complete performance assessments

Policies and Procedures

• Ensure team alignment to all store and operational policy/procedures and cultural standards
• Ensure team alignment on store protection and LP policies and standards

Successful candidates will require:

• A minimum of 3 years of retail experience with leadership capacity in managing a store/department
• A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience)
• Demonstrated interest and ability to develop others (with a proven track record of documented coaching and development as well as performance improvement plans that have resulted in tangible improvements)
• Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure. Experience in the retail industry is preferred.
• Strong business acumen in luxury retail and a keen understanding of how to execute business plans and company initiatives, individually and through one’s team
• A welcoming and inclusive mindset, and a passion for emulating and upholding our core values

What are the perks of the job?

• Competitive pay program
• Opportunities to additionally earn monthly and annual Team bonuses
• Best in industry discounts and special purchase opportunities
• A comprehensive flexible benefits package
• Pension and Group RRSP Programs that grow with you
• A modern, digitally advanced workplace
• A coach committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
• An employer that values internal growth and promotion and is committed to succession planning for your future

*Compensation: $70,000 - 85,000 + bonus

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [e-mail] with details.