Retail Key Holder: Lead Sales & Team — 50% Discount

La-Senza; Lethbridge; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Employee discount 50%

Ongoing training and development

Recognition programs

Inclusive culture and teamwork

Job summary

La Senza in Canada is seeking a proactive Key Holder to lead store operations, drive sales, and deliver outstanding customer experiences. You will partner with management to coach associates, uphold brand standards, and maintain a positive, inclusive workplace.

The role requires strong communication, problem-solving, and a willingness to work a retail schedule including days, evenings, weekends, and holidays.

Qualifications

• Previous retail or supervisory experience with a strong focus on customer service and sales.
• Proven ability to lead by example and foster a culture of confidence, inclusion, and teamwork.
• Strong communication and problem-solving skills with a collaborative mindset.
• Business acumen with the ability to interpret results and adjust quickly.
• Organizational and time-management skills to manage competing priorities.
• Flexibility to work a retail schedule (days, evenings, weekends, holidays).
• Professional demeanor that represents the La Senza brand and values.

Responsibilities

• Lead by example to deliver exceptional, positive customer experiences and model company selling behaviors.
• Drive personal sales performance and support overall store results through strong product knowledge and customer engagement.
• Partner with management to coach associates, promote teamwork, and reinforce La Senza’s selling model across all zones.
• Assist in recruiting, training, and developing associates to maintain a strong, confident team.
• Promote a positive work environment; help resolve associate relations issues by using La Senza’s coaching approach.
• Support execution of company initiatives and communicate action plans that drive sales and operational excellence.
• Manage and resolve customer concerns quickly and professionally to protect the brand experience.
• Support inventory accuracy and loss-prevention efforts by following all standard operating procedures, including damages, transfers, and compliance-related items.
• Execute visual merchandising updates and ensure the sales floor is full, abundant, and aligned with brand presentation standards.
• Assist with opening and closing duties, including cash handling, daily sales reconciliation, and end-of-day reporting.
• Support a safe working environment by following all Health & Safety policies.
• Lead with professionalism, brand pride, and behaviors that reflect the Company’s values.

Job description

La Senza in Canada is seeking a proactive Key Holder to lead store operations, drive sales, and deliver outstanding customer experiences. You will partner with management to coach associates, uphold brand standards, and maintain a positive, inclusive workplace.

The role requires strong communication, problem-solving, and a willingness to work a retail schedule including days, evenings, weekends, and holidays.