Key Holder

La Senza; Kelowna; On-site; CAD 32,000 - 42,000; Full time

Job summary

La Senza in Canada is seeking a Key Holder who will assist the Management team in leading the store’s selling effort, delivering exceptional customer experiences and driving profitable top-line sales.

This role focuses on coaching the sales team, ensuring brand standards, handling opening and closing procedures, visual merchandising, inventory controls and payroll-related tasks while maintaining a positive, high-energy environment.

Qualifications

• Ability to foster an environment of exceptional customer service and optimize the Company selling model.
• Ability to effectively delegate, follow up and communicate with all levels of the organization.
• Ability to coach, develop and partner with Management team on performance management.
• Business acumen with strong strategic and analytical skills.
• Previous management or supervisory experience.
• Schedule flexibility to include evenings, weekends and holidays.
• Ability to manage complex and competing priorities through time management and organizational skills.
• Professional demeanor that reinforces brand and company standards.

Responsibilities

• Drive profitable sales growth through segment ownership.
• Support Management in delivering exceptional customer experiences and demonstrating company selling behaviours.
• Assist in retention by creating a safe, positive work environment and resolving associate relations issues.
• Build new and lasting customer connections with expert product knowledge.
• Promote teamwork across zones to ensure a seamless customer journey.
• Manage and resolve customer relations issues.
• Assist in creating action plans to optimize results and control payroll budget and expenses.
• Carry out opening/closing procedures, end-of-day paperwork, cash management and daily sales reconciliation.
• Follow SOPs including damages, transfers and inventory processes to reduce shrink.
• Ensure compelling visual merchandising and stock availability according to brand guide.

Skills

Customer service leadership

Management

Delegation

Coaching

Time management

Organizational skills

Business acumen

Professional demeanor

Job description

Key Holders assist the Management team in leading the store’s selling effort and operational execution, ensure exceptional customer experiences and drive profitable top-line sales. Key Holders drive personal sales by demonstrating and coaching La Senza selling behaviors to create a high performance selling culture with the team and achieve store sales goals. They live our values and represent the brand in their behaviors.

Role and Responsibilities

• In addition to sales associate responsibilities, drive profitable sales growth through segment ownership
• Support Management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences and demonstrate company selling behaviours
• Support the Management team in retention by creating and promoting a safe, positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model and assisting to execute all company initiatives
• Focused on building new and lasting customer connections, delivering highly satisfying customer experiences through providing expert product knowledge and cultivating relationships with custome Consistently lead the La Senza selling model with confidence, passion and expertise for the brand.
• Promote and display teamwork across all zones to ensure the customer’s journey is seamless
• Manage and resolve customer relations issues
• Assist Management team in creating /communicating action plans that optimize results, execute operational activities and control payroll budget and expenses
• Responsible for opening/closing procedures such as processing end of day paperwork, cash management and daily sales reconciliation
• Follow standard operating procedures, including damages, transfers and other compliance-related items, including supporting the physical inventory process and other store strategies to reduce shrink
• Ensure compelling visual merchandising and presentation standards are executed and maintained, including identifying and executing sell down strategies
• Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
• Lead with professionalism and behaviors guided by the company values

Qualifications

• Ability to foster an environment of exceptional customer service and optimize the Company selling model
• Ability to effectively delegate, follow up and communicate with all levels of the organization
• Ability to coach, develop and partner with Management team on performance management
• Business acumen with strong strategic and analytical skills
• Previous management or supervisory experience
• Schedule flexibility to include evenings, weekends and holidays
• Ability to manage complex and competing priorities through time management and organizational skills
• Professional demeanor that reinforces brand and company standards