Key Holder

La-Senza; Kelowna; On-site; CAD 36,000 - 55,000; Full time

Job summary

La Senza in Kelowna is seeking a Key Holder to support the Management team in driving store sales and delivering exceptional customer experiences. You will coach associates, demonstrate and reinforce La Senza selling behaviors, and help execute daily operations to meet store goals.

This role emphasizes teamwork, visual standards, inventory accuracy, and balanced payroll management while maintaining brand presentation and customer service excellence.

Qualifications

• Ability to foster an environment of exceptional customer service and optimize the Company selling model.
• Ability to coach, develop and partner with Management on performance management.
• Schedule flexibility to include evenings, weekends and holidays.
• Previous management or supervisory experience.
• Strong business acumen with strategic and analytical skills.

Responsibilities

• Drive profitable sales growth through segment ownership.
• Support Management in creating a positive customer experience and executing company initiatives.
• Resolve associate relations issues using the La Senza coaching model.
• Build lasting customer connections through expert product knowledge and relationships.
• Lead with professionalism and behaviors aligned to company values.
• Ensure visual merchandising and replenishment standards are maintained.

Skills

Customer service

Coaching & development

Management experience

Time management

Brand standards

Job description

Key Holders assist the Management team in leading the store’s selling effort and operational execution, ensure exceptional customer experiences and drive profitable top-line sales. Key Holders drive personal sales by demonstrating and coaching La Senza selling behaviors to create a high performance selling culture with the team and achieve store sales goals. They live our values and represent the brand in their behaviors.

Role and Responsibilities

• In addition to sales associate responsibilities, drive profitable sales growth through segment ownership
• Support Management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences and demonstrate company selling behaviours
• Support the Management team in retention by creating and promoting a safe, positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model and assisting to execute all company initiatives
• Focused on building new and lasting customer connections, delivering highly satisfying customer experiences through providing expert product knowledge and cultivating relationships with custome Consistently lead the La Senza selling model with confidence, passion and expertise for the brand.
• Promote and display teamwork across all zones to ensure the customer’s journey is seamless
• Manage and resolve customer relations issues
• Assist Management team in creating /communicating action plans that optimize results, execute operational activities and control payroll budget and expenses
• Responsible for opening/closing procedures such as processing end of day paperwork, cash management and daily sales reconciliation
• Follow standard operating procedures, including damages, transfers and other compliance-related items, including supporting the physical inventory process and other store strategies to reduce shrink
• Ensure compelling visual merchandising and presentation standards are executed and maintained, including identifying and executing sell down strategies
• Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
• Lead with professionalism and behaviors guided by the company values

Qualifications

• Ability to foster an environment of exceptional customer service and optimize the Company selling model
• Ability to effectively delegate, follow up and communicate with all levels of the organization
• Ability to coach, develop and partner with Management team on performance management
• Business acumen with strong strategic and analytical skills
• Previous management or supervisory experience
• Schedule flexibility to include evenings, weekends and holidays
• Ability to manage complex and competing priorities through time management and organizational skills
• Professional demeanor that reinforces brand and company standards