Purpose & Overall Relevance for the Organization:
District Manager drives the performance of all Canada Retail stores within a designated region to optimize consumer and associate experience and meet financial objectives. Responsible for directing, managing and supporting retail teams to deliver a premium brand experience across the entire consumer journey.
Key Responsibilities / Authorities:
- Full ownership of stores profit & loss performance within the region
- Drive culture of small business ownership with Store Managers, balancing fiscal responsibility with talent development, consumer engagement and experience, and empowering leadership
- Work with store teams to balance the strategic priorities with locally nuanced tactical needs to drive impact on the consumer and surrounding community
- Drive performance culture of the 4 Ps: people, process, presentation and premises
- Deliver a relentless focus on service excellence through Connect, Engage, Inspire leadership with frequent presence on the sales floor and back-of-house stock room
- Direct full adoption of processes and tools to drive performance while seeking insights for continuous improvement
- Guide the delivery of key brand and commercial moments in store through flawless execution and service excellence
- Foster a collaborative environment by building a continuous feedback cycle with retail support teams
- Provide consistent coaching, training and mentoring of store teams
- Employ store performance metrics to maximize teams individual and collective development
- In partnership with Human Resources, execute performance and career path development for all team members
- Build and foster relationships with key partners within the Canadian retail team
Key Relationships:
- Store Development
- Digital Sales Solutions
- Merchandising
- Marketing
- Planning & Allocation
- Training
Knowledge, Skills and Abilities:
- Advanced proficiency in software applications such as MS Office
- Strong retail management skills (fiscal and operational)
- Excellent verbal presentation and written communication skills with strong command of the English language
- Strong engaging leadership skills that quickly create long-term sustainable relationships built on trust, integrity, and understanding
- Ability to portray a confident and winning attitude in challenging business interactions
- Strategic, self-starter who thrives in a fast-paced and unstructured environment
- Knowledge and understanding of profit and loss statement and store Key Performance Indicators to make commercial decisions based on sound financial judgment
- Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong independent decisions
- Excellent relationship-building skills at all levels of the organization, and sensitivity to the effects of change
- Ability to travel up to 75% of the time (regionally)
Requisite Education and Experience / Minimum Qualifications:
- Bachelor's degree from a college or university
- 6+ years related experience and/or training, or equivalent combination of education and experience
- Minimum of 3 years people leadership experience