Retail District Manager - West, Vancouver, BC Canada

Purpose & Overall Relevance for the Organization:

District Manager drives the performance of all Canada Retail stores within a designated region to optimize consumer and associate experience and meet financial objectives. Responsible for directing, managing and supporting retail teams to deliver a premium brand experience across the entire consumer journey.

Key Responsibilities / Authorities:

• Full ownership of stores profit & loss performance within the region
• Drive culture of small business ownership with Store Managers, balancing fiscal responsibility with talent development, consumer engagement and experience, and empowering leadership
• Work with store teams to balance the strategic priorities with locally nuanced tactical needs to drive impact on the consumer and surrounding community
• Drive performance culture of the 4 Ps: people, process, presentation and premises
• Deliver a relentless focus on service excellence through Connect, Engage, Inspire leadership with frequent presence on the sales floor and back-of-house stock room
• Direct full adoption of processes and tools to drive performance while seeking insights for continuous improvement
• Guide the delivery of key brand and commercial moments in store through flawless execution and service excellence
• Foster a collaborative environment by building a continuous feedback cycle with retail support teams
• Provide consistent coaching, training and mentoring of store teams
• Employ store performance metrics to maximize teams individual and collective development
• In partnership with Human Resources, execute performance and career path development for all team members
• Build and foster relationships with key partners within the Canadian retail team

Key Relationships:

• Store Development
• Digital Sales Solutions
• Merchandising
• Marketing
• Planning & Allocation
• Training

Knowledge, Skills and Abilities:

• Advanced proficiency in software applications such as MS Office
• Strong retail management skills (fiscal and operational)
• Excellent verbal presentation and written communication skills with strong command of the English language
• Strong engaging leadership skills that quickly create long-term sustainable relationships built on trust, integrity, and understanding
• Ability to portray a confident and winning attitude in challenging business interactions
• Strategic, self-starter who thrives in a fast-paced and unstructured environment
• Knowledge and understanding of profit and loss statement and store Key Performance Indicators to make commercial decisions based on sound financial judgment
• Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong independent decisions
• Excellent relationship-building skills at all levels of the organization, and sensitivity to the effects of change
• Ability to travel up to 75% of the time (regionally)

Requisite Education and Experience / Minimum Qualifications:

• Bachelor's degree from a college or university
• 6+ years related experience and/or training, or equivalent combination of education and experience
• Minimum of 3 years people leadership experience