Retail Dept Manager - Lead Team & Customer Experience

Nike Inc; Vaughan; On-site; CAD 38,000 - 40,000; Full time

Benefits offered by this job

Health & Dental Benefits

Tuition Reimbursement

Employee Discounts

ESPP

Job summary

Nike Inc. in Vaughan is seeking a Department Manager to lead a fast-paced Nike store at Vaughan Mills.

You will coach your team to deliver outstanding customer service, drive store growth, and build community partnerships while maintaining service standards and Nike's brand culture. The role emphasizes people leadership, operational excellence, and accountability in budgeting, merchandising, and performance metrics with benefits such as health coverage, education programs, and employee stock

Qualifications

• Three years of customer-facing retail or hospitality experience.
• One year of leadership experience.
• Proven ability to recruit, build and lead high-performing teams.
• Proficient in Microsoft Office and retail business systems.
• Ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations.
• Able to work mornings, weekends, nights, and holidays as needed.

Responsibilities

• Leading a team the helps keep all store functions running seamlessly.
• Ensuring your store is staffed by attracting, assessing and onboarding your future teammates.
• Equip store employees with tools needed to succeed in their day-to-day responsibilities.
• Leading your store's team and business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management
• Managing product life cycle from stockroom to visual merchandising and the sales floor.

Skills

Customer-facing retail experience

Leadership experience

Team leadership

Conflict resolution

Flexible schedule

Physical ability

Tools

Microsoft Office

Retail systems

Job description

Nike Inc. in Vaughan is seeking a Department Manager to lead a fast-paced Nike store at Vaughan Mills.

You will coach your team to deliver outstanding customer service, drive store growth, and build community partnerships while maintaining service standards and Nike's brand culture. The role emphasizes people leadership, operational excellence, and accountability in budgeting, merchandising, and performance metrics with benefits such as health coverage, education programs, and employee stock