Retail Customer Service Representative

The Brick Group; Guelph; On-site; CAD 32,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Career progression

Professional development

Job summary

The Brick Group is seeking a Customer Service Associate to join our Ontario store team. You will respond to customer inquiries, propose solutions, and ensure a high level of service to help build customer loyalty in a dynamic retail environment.

Ideal candidates demonstrate strong communication, multitasking ability, and teamwork, with flexibility for evenings and weekends. We offer competitive pay, employee discounts, and opportunities for career growth within a supportive, fast-paced setting.

Qualifications

• Strong customer service focus.
• Team oriented with ability to collaborate across teams.
• Excellent written and verbal communication skills.
• Proven ability to multitask and stay organized.
• Proficient with computers and Microsoft Office programs.

Responsibilities

• Respond to customer inquiries and offer solutions in a courteous and professional manner
• Follow up with customers to identify and support their needs
• Promote customer loyalty by providing exceptional customer support
• Review and follow up on order reports on a daily basis
• Other duties as assigned

Skills

Customer service

Teamwork

Communication

Multitasking

Computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

The Brick is actively seeking to expand our service team. As a Customer Service Associate, you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!

Responsibilities

• Respond to customer inquiries and offer solutions in a courteous and professional manner
• Follow up with customers to identify and support their needs
• Promote customer loyalty by providing exceptional customer support
• Review and follow up on order reports on a daily basis
• Other duties as assigned

Qualifications

• Strong customer service focus
• Team oriented
• High school diploma or equivalent
• Exceptional communication skills, both written and verbal
• Proven ability to multitask and maintain organization
• Proficiency with computers and Microsoft Office programs
• Flexibility to work all shifts, including evenings and weekends, as required

Why The Brick?

• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]