Retail Customer Service Lead & Coach — Flexible Hours

Placements24; Kimberley; On-site; CAD 15,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Staff discounts

Professional development

Career growth

Team environment

Job summary

Placements24 is seeking a Retail Customer Service Lead in Kimberley to guide the store’s customer service team. You will train staff, handle escalated issues, and ensure service standards align with the company’s commitment to excellence.

The ideal candidate has 1–2 years in a supervisory role, excellent communication, and the ability to mentor a team. Flexible hours including weekends are required, and residency in or near Kimberley is preferred.

Qualifications

• 1–2 years in a supervisory or lead role.
• Excellent communication, listening and problem-solving skills.
• Willing to work weekends and reside in or near Kimberley.

Responsibilities

• Lead and motivate the customer service team to deliver exceptional standards.
• Train staff on service protocols, product knowledge and complaints.
• Resolve complex inquiries and escalated issues.
• Monitor feedback and implement service improvements.
• Process returns, exchanges and store credits efficiently.
• Maintain knowledge of store policies, promotions and products.
• Collaborate with departments for a cohesive experience.

Skills

Customer service leadership

Training staff

Communication skills

Problem solving

Conflict resolution

Mentoring

POS systems proficiency

Education

High school diploma

Tools

POS systems

Customer service software

Job description

Placements24 is seeking a Retail Customer Service Lead in Kimberley to guide the store’s customer service team. You will train staff, handle escalated issues, and ensure service standards align with the company’s commitment to excellence.

The ideal candidate has 1–2 years in a supervisory role, excellent communication, and the ability to mentor a team. Flexible hours including weekends are required, and residency in or near Kimberley is preferred.