Retail Bank Operations Lead - St. Thomas

Popular; St. Thomas; On-site; CAD 91,113 - 126,156; Full time

Job summary

Popular is seeking an Operations Assistant Manager for the St. Thomas location. Coordinates and supervises the branch operations, ensuring efficiency and achievement of goals.

Responsibilities include scheduling, cash management, cross-selling guidance, regulatory compliance, and collaboration with internal audits. Requires Bachelor's Degree and at least four years in retail branch operations.

Qualifications

• Bachelor's Degree is required.
• At least four years of experience in Retail Branch Operations.

Responsibilities

• Coordinate and supervise branch operations to meet goals.
• Prepare work schedules and assign staff tasks.
• Maintain cash levels and monitor cash drawer balances.
• Ensure compliance with banking regulations and corporate policies.
• Guide staff on cross-selling and service standards.
• Address complex customer banking issues as needed.
• Collaborate with internal audits on compliance.
• Review and discuss the Bank Representative Dashboard.

Skills

Supervisory skills

Coaching

Teamwork

Customer service

Cross-selling

Education

Bachelor's Degree

Job description

Popular is seeking an Operations Assistant Manager for the St. Thomas location. Coordinates and supervises the branch operations, ensuring efficiency and achievement of goals.

Responsibilities include scheduling, cash management, cross-selling guidance, regulatory compliance, and collaboration with internal audits. Requires Bachelor's Degree and at least four years in retail branch operations.