Restaurant Supervisor: Lead Service Excellence

The Dorian Autograph Collection Hotel & Courtyard by Marriott Calgary Downtown; Calgary; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive benefits

Training & development

Career advancement

Job summary

Concord Hospitality seeks an inspirational Restaurant Supervisor for The Wilde at The Dorian Autograph Collection Calgary Downtown. You will oversee daily operations and ensure exceptional service, working with servers, hosts, and bartenders.

The ideal candidate has at least two years in a similar role, hospitality education, strong leadership, and a passion for wine and beverages. You will lead with energy, train staff, and uphold safety and sanitation standards.

Qualifications

• Two years’ experience in a similar role.
• Post-secondary education in Hospitality or related discipline.
• Strong work ethic, reliability, punctuality and approachable demeanor with commitment to safety.
• Solid leadership skills with ability to train, coach and motivate a team of service professionals.
• Excellent problem-solving abilities and calm under pressure.
• Ability to work well under fast-paced conditions.
• Excellent communication and teamwork skills.
• Extensive knowledge in wine, beverages and bartending practices.
• Physical ability to stand, walk, and lift up to 40 pounds.

Responsibilities

• Oversee daily restaurant operations at The Wilde.
• Supervise front-of-house team including servers, hosts, and bartenders.
• Train and mentor staff on customer service expectations and food safety standards.
• Plan, supervise, and control restaurant operations with the Banquets & Events Director.
• Anticipate guest needs and resolve complaints to ensure satisfaction.
• Operate the POS system and manage reservations and bookings.
• Collaborate with culinary team on food preparation and presentation.
• Maintain sanitation and safety standards across the venue.
• Foster a positive, professional work environment.

Skills

Leadership

Training & Coaching

Wine Knowledge

Bartending

Customer Service

Communication

Problem-Solving

Education

Hospitality degree

Tools

POS System

Job description

Concord Hospitality seeks an inspirational Restaurant Supervisor for The Wilde at The Dorian Autograph Collection Calgary Downtown. You will oversee daily operations and ensure exceptional service, working with servers, hosts, and bartenders.

The ideal candidate has at least two years in a similar role, hospitality education, strong leadership, and a passion for wine and beverages. You will lead with energy, train staff, and uphold safety and sanitation standards.