Guest Experience Leader — Service Excellence & Ops

The Dorian Autograph Collection Hotel & Courtyard by Marriott Calgary Downtown; Calgary; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

Tuition assistance

Discounted room rates at Concord‑manag

Training, development, and career,adv

Job summary

The Dorian Autograph Collection Hotel & Courtyard by Marriott Calgary Downtown is seeking a Guest Experience Manager to lead daily hotel operations, ensuring exceptional guest service and brand-aligned operations.

The role requires strong leadership, team development, and the ability to resolve guest concerns swiftly. You will collaborate across departments and participate in training, scheduling, and safety procedures to maintain high standards.

Qualifications

• Minimum 2 years in Front Office Supervisor or Duty Manager role.
• Hospitality program graduate or degree holder.
• Strong leadership, training and coaching abilities.
• Excellent communication and teamwork.

Responsibilities

• Oversee day-to-day hotel operations to ensure guest service excellence.
• Serve as primary contact for guest concerns and issue resolution.
• Collaborate with Front Office, Housekeeping, F&B, Engineering to uphold brand standards.
• Monitor check-in/out flow and staffing.
• Conduct regular staff training and performance reviews.
• Lead during emergencies and ensure safety procedures.
• Provide coaching and development for team; support departments during peak periods.

Skills

Leadership

Training

Coaching

Motivating teams

Communication

Problem-solving

Flexibility

Education

Hospitality degree

Tools

PMS systems

Job description

The Dorian Autograph Collection Hotel & Courtyard by Marriott Calgary Downtown is seeking a Guest Experience Manager to lead daily hotel operations, ensuring exceptional guest service and brand-aligned operations.

The role requires strong leadership, team development, and the ability to resolve guest concerns swiftly. You will collaborate across departments and participate in training, scheduling, and safety procedures to maintain high standards.