Guest Experience Leader: Hotel Operations & Service

Concord Hospitality Enterprises; Calgary; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term-dis

Tuition assistance

Discounted room rates at Concord-run h

Training, development, and career

Job summary

Concord Hospitality Enterprises is seeking a Guest Experience Manager at the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown to oversee day-to-day hotel operations and ensure exceptional guest service. You will serve as the primary contact for guest concerns and coordinate with Front Office, Housekeeping, F&B, and Engineering to uphold Marriott Brand Standards.

The role emphasizes leadership, training, and problem-solving, with a focus on team development, safety, and

Qualifications

• A seasoned professional with a minimum of two years in Front Office Supervisory or Duty Manager roles.
• Hospitality program graduate or degree holder.
• Strong leadership skills with training and coaching experience.
• Excellent communication and teamwork abilities.
• Ability to troubleshoot and resolve situations efficiently, under pressure.

Responsibilities

• Oversee daily hotel operations, coordinating Front Office, Housekeeping, F&B, and Engineering.
• Act as primary contact for escalated guest concerns and service recovery.
• Lead and develop front-line teams, providing guidance during challenges.
• Prepare shift reports and communicate updates to senior leadership.
• Ensure compliance with hotel policies, safety, and emergency procedures.

Skills

Leadership

Training & coaching

Communication

Problem-solving

Teamwork

Education

Hospitality program graduate or degree

Job description

Concord Hospitality Enterprises is seeking a Guest Experience Manager at the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown to oversee day-to-day hotel operations and ensure exceptional guest service. You will serve as the primary contact for guest concerns and coordinate with Front Office, Housekeeping, F&B, and Engineering to uphold Marriott Brand Standards.

The role emphasizes leadership, training, and problem-solving, with a focus on team development, safety, and