Restaurant Supervisor - The Wilde

Tapestry Conshohocken; Calgary; On-site; CAD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive wages

Benefits package

Job summary

Concord Hospitality Calgary Downtown seeks a Restaurant Supervisor - The Wilde to lead the front-of-house team and deliver exceptional guest experiences. You will supervise servers, hosts, and bartenders while mentoring staff to meet service and safety standards.

The role emphasizes collaboration with culinary teams, overseeing daily operations, and ensuring flawless guest interactions in a fast-paced environment.

Qualifications

• Minimum of two years' experience in a similar role.
• Post-secondary education in Hospitality or related discipline.
• Strong leadership, coaching, and customer service skills.
• Excellent communication and teamwork abilities.
• Knowledge of wine, beverages, and bartending practices.

Responsibilities

• Supervise front-of-house team including servers, hosts, and bartenders.
• Train and mentor team to uphold service standards and food safety.
• Oversee daily restaurant operations and collaborate with Banquets & Events Director.
• Ensure guest needs are anticipated and complaints resolved.
• Operate POS system and manage reservations and bookings readiness.
• Collaborate with culinary team to ensure timely food service and presentation.
• Maintain sanitation and safety across the dining room.

Skills

Leadership

Training & mentoring

Customer service

Communication

Problem solving

Teamwork

Wine knowledge

Education

Hospitality or related discipline

Tools

POS system

Job description

Within our storied walls, our team members are the authors of every unforgettable stay, each playing a crucial role in crafting a narrative of comfort, elegance, and charm.

At the Dorian, Autograph Collection we are inspired by the literary genius of Oscar Wilde, where our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. At the Courtyard by Marriott Calgary Downtown, our associates are focused on providing our guests with the best stay possible, to help them pursue their passions through travel.

Together we are two unique experiences, with one address, and one team of hospitality professionals dedicated to being the best in everything we do.

OUR ROLE

We are in search of an inspirational, dynamic Restaurant Supervisor - The Wilde who will demonstrate and ensure the highest level of courteous and efficient service to ensure guests feel welcome and that their needs are attended to. This position will consistently provide a seamless dining experience for all customers by assisting in overseeing daily operations, supervising the team and ensuring the highest level of service excellence and hospitality.

Key accountabilities include:

• Consistently deliver exceptional service to The Wilde’s guests and associates, setting a shining example for everyone to follow.
• Supervise The Wilde’s front-of-house team, including servers, hosts, and bartenders, to ensure efficient and seamless service.
• Train and mentor team members in The Wilde’s customer service expectations, best practices, and food safety standards.
• Plan, supervise, and control various restaurant operations at The Wilde, working closely with and supporting the Banquets & Events Director.
• Anticipate guests’ needs, respond promptly, acknowledge all guests, and resolve complaints effectively to ensure a high level of guest satisfaction.
• Encourage and motivate The Wilde team by maintaining a positive, professional, and supportive attitude.
• Operate the POS (Point of Sale) system and maintain the security and proper use of the system.
• Ensure the correct setup and readiness of The Wilde for daily functions, reservations, and bookings.
• Collaborate closely with the culinary team to ensure timely food preparation, service, and presentation.
• Maintain a safe, secure, and healthy work environment at The Wilde by establishing, following, and enforcing sanitation standards and procedures while complying with all applicable health and legal regulations.

YOUR STORY

• A seasoned professional with a minimum of two years’ experience in a similar role.
• A post-secondary education in Hospitality or other related discipline.
• Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, with a strong commitment to Safety.
• Someone who has solid leadership skills, adept at training, coaching and motivating a team of service professionals.
• An exceptional problem-solver, knowing how to troubleshoot, resolve situations efficiently, with the ability to shift priorities as needed.
• Able to work well under pressure and enjoy a fast-paced environment.
• Excellent communicator who values teamwork and collaboration.
• Someone with extensive knowledge in wine, beverages and bartending practices.
• Physically able to stand, sit, walk for extended periods of time.
• Physically able to move, lift, carry, push, pull and place objects weighing less than or equal to 40 pounds without assistance.

Benefits of Working for Concord Hospitality

• Concord Managers earn competitive wages and are eligible to enroll in our comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide you and your team ample opportunities to shine within the company as well as within the brand.

Working for Concord Hospitality

Concord Hospitality invests in our associates by providing training and development at all levels. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work-like harmony, diversity, and our commitment to provide the best customer service and quality accommodations possible, in every market we exist.

Our cornerstones: Quality, Integrity, Community, Profitability and FUN!

If you are a proven HR professional, looking for a culture-rich and award-winning company, and you are ready to lead an amazing brand in a great and thriving location…we may be the perfect fit!