Restaurant Supervisor

Push Operations; Victoria; On-site; CAD 34,000 - 37,000; Full time

Benefits offered by this job

Employee dining discounts

Staff room rates

Dry-cleaning

Employee celebrations

Professional development support

Job summary

Vista 18 Restaurant & Lounge, perched atop Chateau Victoria, seeks a Floor Manager with passion and guest-focused leadership. You will supervise service teams, drive exceptional guest experiences, and ensure compliance with BC liquor regulations while supporting cost and labour goals.

You will lead training and performance development, participate in events, and coordinate with the Restaurant Manager and F&B Manager to maintain high standards of service.

Qualifications

• Minimum one year of supervisory experience in a comparable establishment.
• Experience with Silverware and OpenTable is an asset.

Responsibilities

• Oversee daily operations of the food and beverage outlets in partnership with the Restaurant Manager and F&B Manager.
• Lead and motivate the service team to deliver exceptional guest experiences while enforcing policies and standards.
• Help meet cost and labour goals as directed by management.
• Engage guests and resolve issues related to quality, service, or ambiance.
• Develop, train, and manage staff performance.
• Collaborate on promotions and events held on site.
• Participate in meetings and provide feedback to improve service quality and efficiency.
• Report maintenance or equipment deficiencies to management in a timely manner.
• Manage POS system operations and usage.
• Perform other duties or projects as required.

Skills

Leadership

Guest service

Team motivation

Training & development

Communication

Tools

Silverware

OpenTable

POS systems

Job description

Job Posting: Floor Manager – Vista 18 Restaurant & Lounge

About Us:

Perched atop the locally owned and operated Chateau Victoria Hotel & Suites, Vista 18 Restaurant & Lounge is Victoria’s only rooftop restaurant, offering guests breathtaking views alongside a locally inspired culinary experience. For over 25 years, Vista 18 has been a proud part of the Victoria culinary scene and is known for its warm hospitality, exceptional food, and relaxed upscale atmosphere. We are currently seeking a Floor Manager to support our team with passion, professionalism, and a guest-first mindset.

Reporting to:Restaurant Manager and Food & Beverage Manager

Shift Requirements:40 hours a week, must be available evenings, weekends and holidays

Compensation:Expected wage rate is $25 - $27.00 an hour. Starting pay is based upon experience.

Main Duties Include:

• Support the Restaurant Manager and the F&B Manager in overseeing daily operations of the food and beverage outlets.
• Promote and lead the service team with the goal of providing an exceptional guest service experience while ensuring that all policies and standards are being met. This includes regulations outlined in the BC Liquor Control Act.
• Assist in meeting cost and labour goals as outlined by the management team.
• Engage guests and address any issues involving quality, service or ambiance.
• Work with the Restaurant Manager and F&B Manager in the development, training, and performance management of employees.
• Collaborate and participate in the development and execution of any promotions or events on site.
• Participate in meetings related to operations and provide feedback or suggestions to improve the quality and/or efficiency of service.
• Report to the Restaurant Manager and the F&B Manager about any maintenance or equipment deficiencies in a timely manner.
• Management and programming of POS systems.
• Other duties or projects as required.

Qualifications:

The successful candidate will have a minimum one years’ experience in a supervisory capacity in a comparable establishment and will exhibit a desire to lead a team in providing a positive experience to our guests. Previous experience with Silverware and Open table considered an asset.

We Offer:

• Employee Dining discounts (50% off Food in Vista and Clive's Classic Lounge).
• Employee, friends and family room rates.
• Dry-cleaning and an employee purchase program.
• Employee celebrations and recognitions (holiday, birthday and more).
• Opportunities for professional development and support.