Receptionist & Guest Service Representative Full-time

Kibbi Technologies Inc.; Quebec; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Exclusive Marriott discounts

Employee recognition programs

Wellness initiatives

Referral bonus program

Complimentary parking

Renovated work environment

Career development opportunities

Additional benefits

Job summary

Urgo Hotels Canada is hiring a Front Desk Agent to welcome guests, check them in and out, and ensure a personalized experience aligned with Marriott brand standards.

You will coordinate with departments, manage reservations and billing, and maintain high service levels in a fast-paced, international environment. Strong client focus and tech proficiency are essential, with French and English being a valued asset.

Qualifications

• Excellent customer service skills and a courteous demeanour.
• Professional presentation and positive attitude in all interactions.
• Attention to detail and the ability to balance priorities under pressure.
• Ability to multitask across reservations, guest requests and billing.
• Comfort with hotel systems and technology used at the front desk.
• Bilingualism in French and English is a strong asset.

Responsibilities

• Welcome, register, and check out guests efficiently and professionally.
• Make, modify, or cancel reservations and inform guests of hotel policies.
• Coordinate with other departments regarding room status, VIPs, and special requests.
• Review and adjust guest billing charges as needed.
• Handle cash transactions with accuracy and accountability.
• Respond to guest inquiries and resolve situations promptly and professionally.

Skills

Customer service

Presentation

Attention to detail

Multitasking

Hotel tech

Bilingual FR/EN

Job description

Joining Courtyard Montreal Airport and Residence Inn Montreal Airport means becoming part of two complementary hotels where comfort, modern design, and service excellence come together.

Ideally located near Montréal-Trudeau International Airport, our recently renovated properties deliver a distinctive experience for both business and leisure travelers within a dynamic and international professional environment.

At the heart of our culinary offering is Il Soffio Restaurant & Bar, a contemporary Italian restaurant inspired by the Campobasso region, recognized for its authentic cuisine, refined atmosphere, and chic yet welcoming ambiance.

By joining our team, you become part of an engaged, collaborative, and performance-driven environment. You also become part of the prestigious Marriott International network, globally recognized for exceptional hospitality, high standards, leadership development programs, and genuine career growth opportunities.

What We Offer

We provide a stimulating, structured, and people-focused work environment with competitive benefits:

• Exclusive Marriott discounts at over 8,000 hotels worldwide
• Employee recognition programs
• Wellness initiatives and internal events
• Referral bonus program
• Complimentary parking
• Recently renovated, stable, and collaborative work environment
• Career advancement and professional development opportunities
• Additional benefits to discover throughout your journey with us

Your Role

The Front Desk Agent serves as the first point of contact for our guests. You accompany guests from arrival to departure, ensuring a personalized, professional experience aligned with Marriott brand standards at all times.

You play a key role in delivering exceptional guest experiences and actively contribute to maintaining our reputation for excellence.

Responsibilities

• Welcome, register, and check out guests efficiently and professionally
• Make, modify, or cancel reservations and inform guests of hotel policies
• Maintain effective communication with other departments regarding room status, VIPs, priorities, early or late departures, and special requests
• Review and adjust guest billing charges as needed
• Handle and balance cash transactions with accuracy and accountability
• Respond to guest inquiries and resolve situations promptly and professionally

Profile Sought

• Strong customer service skills
• Professional presentation and positive attitude
• Initiative, attention to detail, and autonomy
• Ability to work under pressure and manage multiple priorities
• Comfortable working with hotel systems and technology
• Bilingualism (French and English) is a strong asset

About Urgo Hotels Canada

Urgo Hotels Canada is a leading hotel management and development company with over 40 years of expertise. Since our strategic partnership with Hersha Hospitality Management (HHM) in 2022, we have become part of a network of more than 235 hotels across North America, including Quebec and Ontario.

Guided by our core values, we create stimulating work environments and memorable guest experiences. We are committed to employment equity and encourage all qualified individuals to apply, without distinction.