Restaurant Shift Supervisor

SSP Group plc; Calgary; On-site; CAD 36,000 - 60,000; Full time

Benefits offered by this job

Dental, Vision, Prescription, Medical

Free Employee Parking

Job summary

SSP Canada at Calgary International Airport is seeking a Restaurant Shift Supervisor to lead daily service in a fast-paced, secure airport environment requiring a RAIC and government documentation for security clearance.

Key duties include supporting the management team, coaching and training staff, enforcing brand standards, supervising cash handling, and ensuring top quality products and service while maintaining safety and cleanliness.

Qualifications

• Minimum 12 months experience in a busy restaurant/hotel environment.
• ProServe certificate required.
• Food Safety certificate required.
• Excellent interpersonal, communication, and organizational skills.
• Able to supervise and motivate a team and handle cash effectively.

Responsibilities

• Support the Management Team to ensure standards of service are achieved.
• Maintain guest satisfaction as a top priority.
• Maintain brand standards and complete daily checklists and cleaning schedules.
• Coach team members through induction and training to uphold brand standards.
• Communicate duties, priorities and expectations to team members.
• Provide support and guidance to help the team meet business goals.
• Monitor performance and document both good and unacceptable performance.
• Develop team skills and abilities for improved performance.
• Ensure product quality and oversee cash duties.

Skills

Leadership

Customer service

Cash handling

Team training

Communication

Interpersonal skills

Education

ProServe certificate

Food Safety certificate

Job description

• Dental, Vision, Prescription, Medical Benefits for Full-Time Employees
• Free Employee Parking
  

SSP Canada operates several restaurants throughout Calgary International Airport, including: The Kitchen by Wolfgang Puck, Belgian Beer Cafe, and Bistro on the Bow.This position is located in a secure airport environment and aRestricted Area Identification Card (RAIC)is required. All candidates must be legally authorised to work in Canada and must be able to provide the necessary government-issued documentation required for airport security clearance. Documentation will be reviewed during the onboarding process in accordance with Transport Canada regulations. Further information can be found at:https://tc.canada.ca/en/programs/non-funding-programs/transportation-security-clearance-program/apply-transportation-security-clearance

Responsibilities as a Restaurant Shift Supervisor includes:

• Supporting the Management Team in ensuring that standards of service are consistently achieved by the team and team members.
• Understand that our guest is our #1 priority.
• Maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis.
• Coach team members through the induction process by acting as training buddy to ensure a comprehensive orientation and maintenance of brand standards.
• Communicate and clarify major job duties, priorities, and expectations to team members
• Provide support, direction, and encouragement in helping the team succeed in delivering business goals.
• Establish and communicate performance standards and monitor team member performance through observations, discussions, etc., and document both good and unacceptable performance accordingly
• Assist team members in developing the skills and abilities necessary for improved performance.
• Ensure that products are of the highest quality.
• Responsibility for overseeing cash duties.

Qualifications and Experience

• Minimum of 12 months experience within a busy restaurant/hotel. Bar knowledge or liquor service experience highly preferred.
• Excellent interpersonal skills and ability to interact with and motivate team members.
• Excellent communication and organizational skills.
• Ability to read, interpret, and articulate instructions using clear and direct language.
• Able to work as part of a team within a fast paced food service environment.
• Supervisory experience required.
• Cash handling experience required.
• ProServe certificate required.
• Food Safety certificate required.

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.