Restaurant Shift Lead (MOD)

Resorts of the Canadian Rockies; Fernie; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

RCR season pass

Reciprocal resort tickets

Discounted friends & family tickets

Staff discounts on food & beverages

Employee events & recognition

Job summary

Resorts Of the Canadian Rockies Inc. is seeking a Shift Lead (MOD) for Cirque Restaurant at Fernie Alpine Resort. This role reports to the Cirque Service Manager and focuses on leading daily operations, guest service, and staff supervision to ensure an outstanding guest experience.

The ideal candidate thrives in a fast-paced hospitality setting, coaches staff, ensures safety compliance, handles cash, and maintains service standards while fostering a positive team atmosphere.

Qualifications

• Previous restaurant supervisory or shift lead experience preferred.
• Strong customer service and leadership skills.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced environment while maintaining professionalism.
• Strong organizational skills and attention to detail.
• Cash handling and reconciliation experience.
• Serving It Right certification (required).
• Availability to work Sunday through Wednesday, plus occasional Saturdays as operational needs require.

Responsibilities

• Lead daily restaurant operations during assigned shifts.
• Ensure exceptional guest service standards are maintained at all times.
• Support and supervise front-of-house team members.
• Assist with staff coaching, training, and task delegation.
• Monitor restaurant cleanliness, organization, and presentation standards.
• Perform cash-outs, cash handling, balancing, and end-of-day reporting.
• Ensure adherence to food safety, liquor service, and workplace safety regulations.
• Address guest concerns professionally and promptly.
• Support opening and closing procedures.
• Maintain communication between kitchen and service teams to ensure smooth operations.
• Abide by all RCR policies and the Safety Management Program.
• Know and follow all safe work procedures included in the Safety Management Program.
• Know and comply with all expectations of the Injury Management and Return-to-Work Programs.
• Other duties as assigned by a supervisor or manager.

Skills

Customer service

Leadership

Communication

Problem solving

Cash handling

Serving It Right

Job description

Do you enjoy outdoor adventure? How about meeting like-minded individuals who share a passion for mountain culture? Does a free season pass sound like a great perk? If you answered yes to any of these questions, Resorts of the Canadian Rockies is the place you want to work

We are looking to fill the position of Shift Lead (MOD) at Cirque Restaurant, Fernie Alpine Resort, reporting to the Cirque Service Manager. The ideal candidate will be a confident leader who thrives in a fast-paced hospitality environment, leads by example, and is committed to providing exceptional guest experiences. This role supports daily restaurant operations, staff supervision, safety compliance, cash handling, and service standards while ensuring a positive atmosphere for both guests and team members.

You Will

• Lead daily restaurant operations during assigned shifts
• Ensure exceptional guest service standards are maintained at all times
• Support and supervise front-of-house team members
• Assist with staff coaching, training, and task delegation
• Monitor restaurant cleanliness, organization, and presentation standards
• Perform cash-outs, cash handling, balancing, and end-of-day reporting
• Ensure adherence to food safety, liquor service, and workplace safety regulations
• Address guest concerns professionally and promptly
• Support opening and closing procedures
• Maintain communication between kitchen and service teams to ensure smooth operations
• Abide by all RCR policies and the Safety Management Program
• Know and follow all safe work procedures included in the Safety Management Program
• Know and comply with all expectations of the Injury Management and Return-to-Work Programs
• Other duties as assigned by a supervisor or manager

You Have

• Previous restaurant supervisory or shift lead experience preferred
• Strong customer service and leadership skills
• Excellent communication and problem-solving abilities
• Ability to work in a fast-paced environment while maintaining professionalism
• Strong organizational skills and attention to detail
• Cash handling and reconciliation experience
• Serving It Right certification (required)
• Availability to work Sunday through Wednesday, plus occasional Saturdays as operational needs require

Compensation And Benefits

• Competitive wage: $18.25-20.00/hour
• Mountain access perks: Staff receive an RCR pass with full mountain access, plus reciprocal resort tickets and discounted friends & family tickets
• Staff discounts: Enjoy savings on food & beverage, rentals, retail items and hotel accommodation.
• Employee Events & Recognition: Participate in fun, year-round staff events and be recognized through our employee awards program
• Join a fun and passionate team to share RCR mountain adventures with!

Whether it is the mountain culture, historic downtown Fernie, or just a love for skiing or boarding, Fernie Alpine Resort is the place to be.

We are an equal opportunity employer and look forward to hearing from all qualified applicants.

Experience the Ultimate.