Hotel Administration & Owner Relations Manager

Resorts of the Canadian Rockies; Fernie; On-site; CAD 30,000 - 36,000; Full time

Benefits offered by this job

Mountain access pass

Staff discounts

Employee events and recognition

Job summary

Fernie Alpine Resort is seeking a Hotel Administration & Owner Relations Manager to oversee operations across Lizard Creek Lodge and Fernie Slopeside Lodge. Reporting to the Hotel General Manager, the role blends administration, owner relations, and guest services in a fast-paced, multi-property setting.

The position involves managing reservations, enforcing policies, preparing financial and management reports for owners and management, coordinating with sales and accounting to ensure folios are

Job description

Hotel Administration & Owner Relations Manager

Fernie Alpine Resort is looking to fill the position ofHotelAdministration & Owner Relations Manager, serving both Lizard Creek Lodge and Fernie Slopeside Lodge. Working closely with the Hotel General Manager, the ideal candidate will be able to work in a fast pace multifaceted environment across multiple properties.

In your position ofHotel Administration & Owner Relations Manager, you will:

• follow,implement, and maintain contract and policies with the USW union staff
• completehotel reservations, maintain current bookings and enforce cancellation policies
• completeguest & owner check-ins, room reservation modifications, and guest &owner check-outs
• Generate and distributemanagement, financial, and other accounting reports to owners and management,including revenue distributions, budgets, invoicing for monthly maintenance& other costs
• workalongside the sales manager and accounting to ensure folios are cleaned upmonthly
• complete weeklyreport to hotel GM of accomplishments, issues, and things the hotel needs
• Reply toOwners inquires in a timely manner
• ManageOwner reservations, owner usage calendars, and rental pool bookings
• PrepareOwner AGM packages, attend owner meeting, and manage owner documentation
• UpdateOwner website with relevant information based on monthly owner meetings
• Sendemails to owners regarding policy updates, hotel events, and work pertaining totheir units
• Monitor,audit and verify financial transactions to maintain accuracy and ensure correctprocedure
• Handle,Respond to, and Act on confidential and personal owner & companyinformation
• respond toguest reviews and inquiries
• keep thefront desk area clean of debris and clutter to be in safe working order
• respond toowner requests on Akia
• Act ashotel shift manager on a rotational basis
• Assisthotel GM & Ops Manager with administering company policy, and coverage asneeded
• Championthe hotel safety program
• takepayments from OTAs, Inntopia, and central reservation
• reportmaintenance issues as found throughout properties to the maintenance team
• know,understand, and adhere to the policies, rules, and protocols outlined in theResorts of the Canadian Rockies Employee Handbook
• be trainedin, know, understand, and follow all safe work procedures included in theSafety Management Program
• completeother fair and reasonable tasks as requested by management to operatehousekeeping or the hotels

Compensation and Benefits

• Competitive wage: $22.00-26.00 p/hour, dependent on experience
• Mountain access perks: Staff receive an RCR pass with full mountain access, plus reciprocal resort tickets and discounted friends & family tickets
• Staff discounts: Enjoy savings on food & beverage, rentals, retail items and hotel accommodation.
• Employee Events & Recognition: Participate in fun, year-round staff events and be recognized through our employee awards program
• Join a fun and passionate team to share RCR mountain adventures with!

Whether it’s the mountain culture, historic downtown Fernie, or just a love for skiing or boarding, Fernie Alpine Resort is the place to be. We are an equal opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Resorts of the Canadian Rockies; however, only those candidates selected for an interview will be contacted. Experience the Ultimate.

About Us

By joining RCR, you will become part of a passionate and dedicated team that works together to provide our guests with the best vacation and recreation experience possible.