Restaurant Server

Capilano Group; District of North Vancouver; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Complimentary beverages

30% discount at venues

Guest passes

Referral bonuses

Employee assistance program

Job summary

The Cliff House Restaurant, part of the Capilano Group in North Vancouver, BC, seeks a Restaurant Server to join the Food and Beverage team. You will contribute to a positive dining experience through full table service, cleanliness, proper food handling, and proactive guest engagement.

Ideal candidates have one year of serving or hosting experience, valid Food Safe Level 1 and Serving It Right certificates, and the ability to multitask in a fast-paced environment.

Qualifications

• One year of serving or hosting experience.
• Food Safe Level 1 certification.
• Serving It Right certification.
• Ability to multitask in a fast-paced setting.
• Positive attitude with guest-centric approach.
• Strong communication skills; multilingualism is a plus.

Responsibilities

• Provide full table service including taking orders, delivering food and bussing tables.
• Prepare and deliver all food and beverages promptly; follow wine service steps where applicable.
• Ensure quality assurance checks are completed timely.
• Anticipate guest needs and seek ways to enhance satisfaction.
• Operate restaurant POS system efficiently and handle end-of-shift cash-out.
• Maintain a positive, team-oriented work environment.
• Follow HACCP and Food Safe requirements and team policies.

Skills

Serving experience

Food Safe Level 1

Serving It Right

Multilingual

Fast-paced environment

Job description

The Cliff House Restaurant is our dining venue overlooking the Canyon Lookout. We offer guests great views of the surrounding rainforest, a large indoor/outdoor fireplace, and our West Coast classics inspired menu. The Restaurant Server is part of the Food and Beverage team, responsible for contributing to a positive experience guest experience in the restaurant. Main duties include, but are not limited to, a la carte dining service, cleanliness and organization of the restaurant, proper food handling procedures, up selling, following opening and closing procedures and providing a seamless Guest experience.

What You'll Do

• Responsible for full table service (order taking, food running and bussing tables)
• Prepare and deliver all food and beverages in a timely manner, follow wine service steps as
• needed
• Ensure quality assurance checks are completed in a timely manner
• Anticipate Guests’ needs and search for ways to increase Guest satisfaction
• Efficiently operate restaurant POS and complete cash-out at end of shift
• Maintain a positive, team-oriented work environment
• Follow all HAACP and Food Safe requirements
• Follow all procedures outlined in the Team Member Handbook
• Be knowledgeable and promote the Capilano Group of Companies
• Promote a safe work environment paying particular attention to food and beverage safety
• Take reasonable care to protect your own, co-workers and Guest’s health and safety
• Be alert to hazards and immediately report any concerns of yours or our guests to your
• supervisor
• Ensure your ability to work without risk to your health and safety or any other person’s safety is not impaired, by alcohol, drugs or other causes

What You'll Get

• Complimentary coffee, tea, hot chocolate and soda while on shift, when using your reusable cup
• 30% discount at Stanley's Bar & Grill and Prospect Point Café
• 30% discount on food & beverage items in The Cliff House Restaurant, Loggers' Grill, Beary Waffles, and The Cabin at Capilano Suspension Bridge Park
• 30% discount off regular-priced merchandise at The Trading Post Gift Store at Prospect Point Caféand Capilano Suspension Bridge Park
• Guest passes for friends & family to Capilano Suspension Bridge Park
• Referral bonuses
• Employment & Family Assistance Program, offering five free online counselling sessions per topic for our staff

Qualifications

• One (1) year of serving or hosting experience
• Must have Food Safe Level 1 certification
• Must have current Serving It Right certificate
• Must be able to work in a fast-paced environment with the ability to multi-task
• Positive attitude and a strong desire to provide experiences Guests are amazed by
• Strong communication skills, multilingual is considered an asset

Considerations

Ideal candidates must be available to work evenings, weekends, and/or holidays. These roles do require being able to stand for extended periods of time and being able lift up to 20lbs. Must be able to work in a fast-paced environment with the ability to multi-task during peak service. Ability to work in varied weather conditions such as heat and rain.

Starting wage for this role is $18.25 per hour plus gratuities. This is a seasonal, casual contract.

The Capilano Group comprises of retail, hospitality and tourism-based businesses anchored by Capilano Suspension Bridge Park in North Vancouver. The Capilano Group’s portfolio includes Moraine Lake Lodge, Moraine Lake Trading and Cathedral Mountain Lodge in the Canadian Rockies, Stanley Park Pavilion, Stanley’s Park Bar & Grill and Prospect Point Café and Gift Shop in Stanley Park, Vancouver and Capilano Suspension Bridge Park, Capilano Trading Post in North Vancouver.