Restaurant Operations Manager: Growth, Service & Safety

A&W Food Services of Canada Inc.; Fergus; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Parking available

Job summary

A&W Food Services of Canada Inc. in Fergus, Ontario, is seeking a full-time operations manager to oversee daily restaurant operations, lead a team of 11-15 staff, and drive service excellence.

The role requires 2–3 years of experience, College/CEGEP education, and English language proficiency. Shift options include morning, day, and evening, with parking and permanent employment terms.

Qualifications

• 2 years to less than 3 years of experience.
• College/CEGEP education.
• Fluency in English.

Responsibilities

• Determine type of services to be offered and implement operational procedures.
• Conduct performance reviews.
• Ensure health and safety regulations are followed.
• Negotiate arrangements with suppliers for food and other supplies.
• Negotiate with clients for catering or use of facilities.
• Participate in marketing plans and implementation.
• Address customers' complaints or concerns.
• Provide customer service.
• Plan, organize, direct, control and evaluate daily operations.

Skills

Operations management

Leadership

Customer service

Budgeting

Education

College/CEGEP

Tools

MS Office

MS Outlook

MS Windows

MS Word

Job description

A&W Food Services of Canada Inc. in Fergus, Ontario, is seeking a full-time operations manager to oversee daily restaurant operations, lead a team of 11-15 staff, and drive service excellence.

The role requires 2–3 years of experience, College/CEGEP education, and English language proficiency. Shift options include morning, day, and evening, with parking and permanent employment terms.