Restaurant Operations Manager

College Mercatto; Toronto; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Gratuity share

Mon-Fri schedule

Transit reimbursement

Dining discounts

Growth opportunities

Job summary

Mercatto College St. is seeking an Operations Manager to lead day-to-day restaurant operations and elevate the guest experience. You will supervise the flow of service, support and guide the team, and ensure every shift runs smoothly with genuine hospitality.

The role emphasizes leadership, staff development, guest satisfaction, and maintaining high standards of service, cleanliness, and safety in a dynamic environment.

Qualifications

• 2+ years of experience in restaurant operations or management.
• Strong leadership, communication, and coaching skills.
• Ability to balance multiple priorities in a high-energy environment.
• Knowledge of scheduling, labour management, and cost controls.
• A genuine passion for hospitality and creating memorable guest moments.
• Reliability and a solutions-focused mindset.

Responsibilities

• Lead floor operations with a strong, service-first presence.
• Partner with the General Manager to support daily operations and leadership initiatives.
• Coach and mentor team members to foster a positive, respectful culture.
• Address guest concerns promptly and professionally.
• Maintain consistent standards in service, cleanliness, and safety.

Skills

Leadership

Coaching

Scheduling

Labour management

Cost control

Hospitality

Guest experience

Communication

Teamwork

Job description

For over 25 years, Mercatto is all about great food, genuine hospitality, and bringing people together across five locations.

Mercatto College St., located in the MaRS building, is looking for an Operations Manager to help lead our team and elevate the guest experience. In this role, you’ll oversee the day-to-day flow of the restaurant, support and guide our people, and ensure every service runs smoothly, efficiently and with genuine hospitality.

Why Work With Us

• Competitive salary plus gratuity share
• Monday to Friday schedule
• 50% TTC/Presto transit reimbursement from day one
• Dining discounts across all Alter Ego Group restaurants
• Growth opportunities within a dynamic and supportive hospitality group

What You’ll Do

• Lead floor operations with a strong, service-first presence
• Partner with the General Manager to support daily operations and leadership initiatives
• Coach and mentor team members to foster a positive, respectful culture
• Address guest concerns promptly and professionally
• Maintain consistent standards in service, cleanliness, and safety

What You Bring

• 2+ years of experience in restaurant operations or management (preferred)
• Strong leadership, communication, and coaching skills
• Ability to balance multiple priorities in a high-energy environment
• Knowledge of scheduling, labour management, and cost controls
• A genuine passion for hospitality and creating memorable guest moments
• Reliability and a solutions-focused mindset

This posting is for an existing position vacancy

Accessibility & Accommodation

Mercatto aims to fostering an inclusive and accessible recruitment process. If you require accommodation at any stage of the hiring process, please let us know. We will work with you to meet your needs in a respectful and timely manner.