Business Manager

Gusto 501; Toronto; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Health benefits

Discounted dining privileges

Training & development program

Consistent schedule

Job summary

Gusto 501 in Toronto is seeking a strong hospitality leader to curate an outstanding guest experience and oversee daily restaurant operations across a three-story, open-air dining space. You will drive service standards, manage staff, and uphold health and safety while delivering excellent guest interactions.

The role emphasizes people leadership, process optimization, and consistent profits, with a focus on training, performance feedback, and maintaining a positive work environment.

Qualifications

• Minimum two years in a management or supervisory role.
• Proficient in full-service restaurant functions.
• Excellent communication skills at all levels.

Responsibilities

• Curate an Awesome Guest Experience by following and enforcing systems for consistency in product and service.
• Touch tables, build rapport with guests and perform quality investigations.
• Manage daily operations including comps, voids, scheduling, inventory, ordering, and sign-offs.
• Lead staff through pre-shift meetings, training, and performance feedback.
• Ensure health and safety compliance and uphold company policies.

Skills

Hospitality leadership

People management

Communication skills

Operational excellence

Tools

POS systems

Job description

Who We Are:

Gusto 501 brings an authentic, community-driven culinary experience to Toronto’s east end. In partnership with award-winning architecture and design firm, Partisans, Gusto 54 Restaurant Group has transformed the once-auto body shop at 501 King St. East into three stories of open-air dining space. This architecturally significant addition to Toronto’s Corktown neighbourhood is punctuated by a floor-to-ceiling glass façade and reclaimed terracotta accents.

The Role:

Curate an Awesome Guest Experience

• Follow and enforce systems to ensure consistency in product and service
• Touch tables and build rapport with Guests and perform quality investigations
• Maintain Pristine Physical Plant
• Perform Guest recoveries when necessary

Create a Supportive, Safe and Growth Oriented Work Environment

• Foster an environment of happy people making people happy
• Conduct Pre-Shift meetings
• Audit Staff performances and give in the moment feedback
• Work Safely in accordance with Health & Safety Act
• Hold regular training meetings to consistently develop knowledge and skills of team members

Manage Daily Operations

• Perform Comps, Voids and other POS functions
• Employee Scheduling
• Ensure restaurant is scheduled to maintain optimal profit margins
• Check Inventory, order FOH Supplies
• Inspect and sign for incoming orders
• Open/Close restaurant in accordance with daily checklists
• Follow and Enforce Company Policies and Procedures
• Cash handling & reconciliation – balance tills, provide due-backs

Continually Develop Management Skills

• Ongoing development of product knowledge
• Use strategic thinking when collaborating with GM on new systems and processes
• Keeping up to date with Industry Trends

Who You Are:

The right person for this role has a strong hospitality leadership background and prioritizes both guest and team member experience. The ideal candidate is equal parts people and process-driven with an aptitude for creating efficiencies at all levels of the business.

Preference will be given to those who possess:

• A minimum of two (2) years in a management or supervisory role
• Proficient in full-service restaurant functions
• Excellent communication skills at all levels of an organization
• Strategic, entrepreneurial and innovative thinker
• Valid First Aid, Smart Serve, WHMIS Certification
• Passionate, positive, and approachable

What We Offer:

As we view all of our team members are an extension of the Gusto 54 family, we are excited to offer a competitive compensation package including:

• A comprehensive health insurance and wellness benefits program, powered by League
• 24-7 access to a health concierge and discounted memberships to wellness-driven products (ex. Headspace, ClassPass)
• Discounted dining privileges at all of our restaurants
• Consistent schedule and safe, positive work environment
• Access to regular training and development programming

Gusto 54 is an equal opportunity employer and encourages a diverse working environment. We prohibit discrimination based on legally protected classes in accordance with applicable federal, provincial and local laws including ethnic origin, religion/belief, disability, age, sexual orientation and gender identity/gender expression. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

Kindly note, candidates selected for further consideration will be contacted.

Extended Health Benefits, Free & Discounted Meals, Employee Assistance Program