Restaurant Operations Leader - Guest Experience

College Mercatto; Toronto; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Gratuity share

Mon-Fri schedule

Transit reimbursement

Dining discounts

Growth opportunities

Job summary

Mercatto College St. is seeking an Operations Manager to lead day-to-day restaurant operations and elevate the guest experience. You will supervise the flow of service, support and guide the team, and ensure every shift runs smoothly with genuine hospitality.

The role emphasizes leadership, staff development, guest satisfaction, and maintaining high standards of service, cleanliness, and safety in a dynamic environment.

Qualifications

• 2+ years of experience in restaurant operations or management.
• Strong leadership, communication, and coaching skills.
• Ability to balance multiple priorities in a high-energy environment.
• Knowledge of scheduling, labour management, and cost controls.
• A genuine passion for hospitality and creating memorable guest moments.
• Reliability and a solutions-focused mindset.

Responsibilities

• Lead floor operations with a strong, service-first presence.
• Partner with the General Manager to support daily operations and leadership initiatives.
• Coach and mentor team members to foster a positive, respectful culture.
• Address guest concerns promptly and professionally.
• Maintain consistent standards in service, cleanliness, and safety.

Skills

Leadership

Coaching

Scheduling

Labour management

Cost control

Hospitality

Guest experience

Communication

Teamwork

Job description

Mercatto College St. is seeking an Operations Manager to lead day-to-day restaurant operations and elevate the guest experience. You will supervise the flow of service, support and guide the team, and ensure every shift runs smoothly with genuine hospitality.

The role emphasizes leadership, staff development, guest satisfaction, and maintaining high standards of service, cleanliness, and safety in a dynamic environment.