Restaurant Manager

Push Operations; Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

Harlo Entertainment, a Toronto-based operator, is seeking a Full-time Restaurant Manager to elevate guest experiences across brand venues. You will lead staff, optimize labour and cost of goods, and drive top-line revenue while ensuring best-in-class service.

The ideal candidate has restaurant management experience in upscale settings, works well under extended hours, and can leverage POS systems and restaurant tech to improve operations and guest satisfaction.

Qualifications

• Experience in upscale restaurant environments.
• Ability to work extended hours.
• Knowledge of various operational systems and menus.
• Strong leadership and communication in a fast-paced setting.

Responsibilities

• Champions the brand’s vision and maintains a strong culture.
• Uphold standards and treat everyone with courtesy and respect.
• Staff labour management to achieve high service levels.
• Update POS with current menu and proper modifiers for kitchen clarity.
• Identify low-selling items and boost sales via promos and staff tastings.
• Oversee restaurant tech rollouts and propose improvements.
• Approve FOH staff training completion and graduation from programs.
• Create and implement SOPs; coordinate shifts and operational improvements.
• Manage staff performance and adherence to service standards.
• Control cash, inventory and labor; review financial reports for action.
• Ensure health, safety and hygiene compliance and safe working environment.
• Maintain cleanliness and aesthetic standards of the restaurant.
• Schedule leadership coverage and monitor labour costs against budget.
• Handle invoices and payment controls; maintain internal controls.
• Interact with guests for inquiries, recoveries and feedback.
• Coordinate with Marketing on promotions and campaigns.
• Adapt to seasonal changes and manage relevant initiatives.
• Arrange maintenance and repairs and preventative plans.

Skills

Labour Management

POS Programming

PMIX Analysis

Restaurant Tech

Sales Promotions

Staff Training

Tools

Silverware

Push

AnyDay Card (XTM)

TripleSeat

Job description

Harlo Entertainment is a Toronto-based operator, management and private equity company, delivering value over 30 years of aggregate experience in both the hospitality and entertainment industry. With first-hand insights and perspectives, Harlo Entertainment defines best-in-class, luxury experience and is deeply committed to the highest level of guest satisfaction.

We are a collection of diverse individuals with unique skill sets and subject matter expertise focused on building and scaling ventures. As a member of our team, you will have the opportunity to work across multiple high-profile, growing brands including Shake Shack Canada, Kasa Moto, Mimi Chinese, Sunnys Chinese, Linny's, Shinji Japanese, Playbook Commons, Valerie, Roses Social and more. Check out our website to learn more: www.harloentertainment.com We are a people-first culture. We strive to create great outcomes and to establish win-win partnerships through integrity, reliability, inclusivity, and great communication. Our greatest asset is our people, as they are the powerhouses behind our outcomes.

Position Overview:

We are looking for a Full-time, Permanent, Restaurant Manager to bring an elevated experience to our guests

A multifaceted role, the Restaurant Manager works to oversee the operations of the restaurant. Focusing on staff training, generation of top-line revenue, and management of labour and cost of goods, the Restaurant Manager will be involved in leading all aspects of the restaurant to success while ensuring a best-in-class guest experience.

What You'll Do

• Champions the brand’s vision and values and contributes to maintaining a strong culture and healthy working environment.
• Uphold our standards at all times and treat everyone with courtesy and respect.
• Labour Management: appropriate staffing levels to achieve the highest service standards
• POS Programming: POS must be updated with the current menu, ensure proper modifiers are listed for ease of communication with the kitchen.
• PMIX Analysis: identify consistently low-selling items and think of ways to boost sales (promos, pre-shift knowledge, staff tasting).
• Restaurant Tech (clover/SW/etc.): Execute rollouts and overall support tech initiatives, suggesting improvements and lessons learned.
• Elevate service and give final approval for FOH staff to graduate training.
• Prepare and implement standard operating procedures, coordinate restaurant operations during each shift, and determine and implement operating improvements.
• Manage all aspects of staff performance in accordance with established service standards, and ensure staff knows and adheres to established steps of service and service standards.
• Control Profit & Loss (i.e., plan attainment) by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
• Monitor adherence to health, safety, and hygiene standards within the location, ensure compliance with restaurant security procedures, inclusive of alcohol regulations, ensure a safe working environment by facilitating safe work behaviours of the team and guests, maintain safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; comply with health and legal regulations.
• Maintain restaurant cleanliness and uphold aesthetic standards.
• Organize and create venue leadership schedules for approval. Monitor staff schedules and ensure that budgeted labour costs are met.
• Maintain accountability for all internal controls around invoices, cash, and other payment handling and procedures.
• Interact with guests to ensure all inquiries, guest recovery, and complaints are handled promptly, providing a best-in-class guest experience.
• Create and maintain a PX list.
• Execute marketing and promotional activities, in coordination with our Marketing Team.
• Appropriately adapt to seasonal changes and create and manage relevant initiatives.
• Arrange for maintenance and repairs of equipment and services.
• Ensure repairs, maintenance, and preventative maintenance plans for the space.
• Recruit, interview, and hire team members; conduct performance appraisals, take disciplinary action, motivate and train.
• Assesses staffing requirements continuously to identify current needs.
• Review weekly reservations and events.
• Host and lead weekly manager meetings.

What You’ll Need

• Prior management experience in the restaurant industry and experience in upscale environments is preferred.
• Ability to work extended hours, on foot.
• Knowledge of various operational systems. Bonus if you are familiar with any of the following: Silverware, Push, AnyDay Card (XTM), TripleSeat.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, colour, ancestry, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital status, military, or veteran status.