Restaurant Operations Lead: Service & F&B

Grey Eagle Resort & Casino; Calgary; On-site; CAD 55,000 - 70,000; Full time

Job summary

Grey Eagle Resort & Casino in Calgary, Alberta, is seeking a Restaurant Supervisor to oversee all restaurant operations on shift, ensure service quality, and drive safety and efficiency. The role requires hands-on leadership and the ability to coordinate a diverse team of servers and support staff.

Ideal candidates bring 2–3 years in a lead role in F&B, experience motivating teams, strong communication, POS familiarity, and Alberta ProServe/ProTect certification.

Qualifications

• 2–3 years experience in a lead or supervisory role within F&B operations.
• Proven ability to lead and motivate a team of service staff.
• Experience with POS programming, inventory control and beverage cost practices.
• Training in Outlook Express, PowerPoint, Microsoft Office (Word and Excel) is an asset.
• Must possess a valid Alberta ProServe and ProTect.

Responsibilities

• Supervise restaurant operations during the shift and set daily priorities.
• Ensure service quality and coordinate staff activities on shift.
• Protect health and safety by enforcing safe work practices.
• Take decisive actions to maintain smooth service and high standards.

Skills

Leadership

Customer service

Communication

POS systems

Inventory control

Cost control

Team motivation

Shift supervision

Education

Alberta ProServe

Alberta ProTect

Tools

Outlook Express

PowerPoint

Microsoft Office (Word & Excel)

Job description

Grey Eagle Resort & Casino in Calgary, Alberta, is seeking a Restaurant Supervisor to oversee all restaurant operations on shift, ensure service quality, and drive safety and efficiency. The role requires hands-on leadership and the ability to coordinate a diverse team of servers and support staff.

Ideal candidates bring 2–3 years in a lead role in F&B, experience motivating teams, strong communication, POS familiarity, and Alberta ProServe/ProTect certification.