Restaurant manager

Tim Hortons Québec; Surrey; On-site; CAD 1,500,000 - 4,000,000; Full time

Benefits offered by this job

Other benefits

Supports newcomers and/or refugees

Mentorship, coaching and networking

Indigenous community engagement

Job summary

Tim Hortons Québec is seeking an experienced supervisor to lead daily restaurant operations across various locations. You will oversee staff, schedules, and service quality to ensure smooth business performance.

The role requires strong communication, leadership, and the ability to train team members while maintaining high customer satisfaction and compliance with health and safety regulations.

Qualifications

• Secondary school graduation certificate required.
• 2 years to less than 3 years of experience.
• Ability to supervise and train staff.
• Ability to manage daily operations and scheduling.

Responsibilities

• Evaluate daily operations and performance.
• Monitor revenues to manage labour costs.
• Set staff work schedules and supervise staff.
• Train staff and ensure health and safety standards.
• Organize inventory and prepare reports.
• Address customer complaints and provide service.

Skills

Customer service

Team leadership

Effective communication

Multitasking

Attention to detail

Dependability

Flexibility

Education

Secondary school diploma

Tools

MS Excel

MS Outlook

MS Word

MS Windows

Electronic cash register

Spreadsheet

Job description

• Secondary (high) school graduation certificate

• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 40 hours per week
• Education:
• Expérience:

Education

• Secondary (high) school graduation certificate

Work setting

• Various locations

Budgetary responsibility

• $1,500,001 - $4,000,000

Tasks

• Evaluate daily operations
• Monitor revenues to determine labour cost
• Monitor staff performance
• Plan and organize daily operations
• Set staff work schedules
• Supervise staff
• Train staff
• Determine type of services to be offered and implement operational procedures
• Conduct performance reviews
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Participate in marketing plans and implementation
• Leading/instructing individuals
• Address customers' complaints or concerns
• Provide customer service
• Schedule staff
• Prepare reports
• Manage staff and assign duties
• Supervisory Experience
• Supervise and co-ordinate activities of workers
• Establish operational procedures

Supervision

• More than 20 people
• Staff in various areas of responsibility

Computer and technology knowledge

• Electronic cash register
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• Spreadsheet

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods
• Large workload

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask

Employment terms options

• Early morning
• Evening
• Shift

Experience

• 2 years to less than 3 years

Employment terms options

• Morning
• Night
• Day
• Weekend

Other Benefits

• Other benefits

Support for newcomers and refugees

• Supports newcomers and/or refugees with foreign credential recognition

Support for youths

• Offers mentorship, coaching and/or networking opportunities for youth

Support for Indigenous people

• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations