restaurant manager

Tim Hortons (Fresh Hospitality Group); Mississauga; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated and organized individual to oversee daily operations in a fast-paced environment. This role involves training staff, ensuring compliance with health and safety regulations, and providing exceptional customer service. The ideal candidate will have a secondary school graduation certificate and experience in a supervisory role. Join a supportive team that values mentorship and inclusivity while making a positive impact in the community. If you are a reliable team player with strong interpersonal skills, this opportunity is perfect for you.

Qualifications

• 1-2 years of experience in a supervisory role.
• Strong customer service and staff training skills required.

Responsibilities

• Evaluate and monitor daily operations and staff performance.
• Train staff and ensure compliance with health and safety regulations.
• Address customer complaints and provide excellent service.

Skills

Customer Service

Staff Training

Cash Handling

Performance Evaluation

Inventory Management

Health and Safety Compliance

Multitasking

Interpersonal Skills

Education

Secondary (high) school graduation certificate

Tools

Electronic Cash Register

MS Office

Point of Sale System

MS Windows

Job description

Minimum Requirements

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Work Setting

• Rural area

Tasks

• Evaluate daily operations
• Monitor staff performance
• Plan and organize daily operations
• Train staff
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Participate in marketing plans and implementation
• Leading/instructing individuals
• Address customers' complaints or concerns
• Provide customer service
• Plan, organize, direct, control and evaluate daily operations

Supervision

• 5-10 people

Computer and Technology Knowledge

• Electronic cash register
• MS Office
• MS Windows
• Point of sale system

Security and Safety

• Bondable

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure
• Physically demanding
• Combination of sitting, standing, walking
• Standing for extended periods

Personal Suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask

Support for Persons with Disabilities

• Offers mentorship, coaching and/or networking opportunities for persons with disabilities
• Provides awareness training to employees to create a welcoming work environment for persons with disabilities
• Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

Support for Newcomers and Refugees

• Supports social and labour market integration of newcomers and/or refugees
• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster
• Supports newcomers and/or refugees with foreign credential recognition
• Offers mentorship programs that pair newcomers and/or refugees with experienced employees
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for Youths

• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

• Offers mentorship, coaching and/or networking opportunities for Veterans
• Provides awareness training to employees to create a welcoming work environment for Veterans
• Offers mentorship, coaching and/or networking opportunities for Indigenous workers
• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for Mature Workers

• Applies hiring policies that discourage age discrimination
• Provides staff with awareness training to create a welcoming work environment for mature workers
• Offers mentorship, coaching and/or networking opportunities for mature workers

Supports for Visible Minorities

• Applies hiring policies that discourage discrimination against members of visible minorities
• Offers mentorship programs that pair members of visible minorities with experienced employees
• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities