Restaurant Manager

Cowbell Brewing Co.; Blyth; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Restaurant Manager to elevate guest experiences at their vibrant brewery. This role involves leading a dedicated team, ensuring top-notch service, and crafting memorable moments for every visitor. With responsibilities ranging from staff training to managing guest feedback, the Restaurant Manager will play a crucial role in maintaining the high standards of hospitality. If you thrive in a dynamic environment and are eager to make a significant impact in the food and beverage sector, this opportunity is perfect for you.

Qualifications

• Minimum of one year in a supervisory or management role in food and beverage.
• Valid Smart Serve certification is required.

Responsibilities

• Provide leadership on the restaurant floor and ensure exceptional guest experiences.
• Onboard, train, and develop service staff while providing ongoing feedback.

Skills

Leadership

Customer Service

Organizational Skills

Time Management

Communication Skills

Multitasking

Education

Certificate or Diploma in Hospitality

Degree in Business or related field

Tools

POS Systems

Job description

The Restaurant Manager will support the overall success of guest experience at Cowbell Brewing Co. by overseeing the day-to-day front of house service in the restaurant. The Service Manager will have the passion and drive to provide an exceptional experience to all guests visiting the brewery.

Roles and Responsibilities

The duties and responsibilities of the Restaurant Manager include, but are not limited to:

• Provide leadership on the restaurant floor and ensure exceptional guest experiences.
• Responsible for onboarding, training, development and coaching of service staff.
• Responsible for ongoing oversight of and providing feedback to service staff.
• Keep track of guest feedback and reviews by creating a monthly guest feedback report that is submitted to the Leadership Team.
• Provide responses to guest feedback requiring follow-up.
• Develop a schedule for servers and storytellers that is within budget.
• Assist the Director of Hospitality with the development of staff training sessions and content and planning quarterly staff meetings.
• Responsible for daily staff tip-out.
• Lead by example by setting the standard for all employees to follow, while holding staff accountable for their performance and ensuring excellent guest experiences.
• Other duties as assigned.

Qualifications and Requirements

• A certificate or diploma in Hospitality, Business, or related field is preferred.
• A minimum of one (1) year of experience in a supervisory or management role in food and beverage.
• Valid Smart Serve certification.
• Passion for the hospitality industry along with a strong knowledge of food and beverage.
• Strong organizational and time management skills along with the ability to multitask and prioritize.
• Excellent oral and written communication skills with a strong customer service disposition.
• Demonstrated knowledge of POS systems and the ability to quickly learn new software as needed.

Working Conditions

• Position may require long periods of standing and walking.
• Work normal business hours of the restaurant, which include weekends and evenings, but may be required to do some work outside normal working hours.
• Required to work in a busy, open area which may result in constant interruptions.
• Required to spend long hours concentrating which will require attention to detail and high levels of accuracy.
• Required to meet a number of deadlines which may cause stress.

Blyth Brewing & Distilling Inc. is an equal employment opportunity employer committed to diversity and inclusion. Blyth Brewing & Distilling Inc. is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will work with applicants requesting accommodations at any stage of the hiring process.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.