Restaurant Leadership & Guest Experience Lead

Moxies; Kamloops; On-site; CAD 55,000 - 75,000; Full time

Job summary

Northland Properties in Kamloops is seeking a dynamic restaurant leadership professional to guide operations across front-of-house teams. You will mentor staff, drive guest satisfaction, and implement initiatives that boost sales and profitability while upholding exemplary service standards.

You will lead with integrity, foster growth, and work with senior leaders to open new locations across Canada and the USA, contributing to a fast-growing hospitality group.

Qualifications

• Leadership experience in a full-service restaurant or bar.
• Proven leadership skills and ability to motivate teams.
• Energetic and positive attitude.
• Strong patience and communication skills.
• Drive for continuous improvement.
• Committed to inclusivity and embracing diversity.
• Experience in leadership development is an asset.

Responsibilities

• Role modelling hospitality to guests and team members.
• Communicate with guests to ensure satisfaction at an exceptional level.
• Implement initiatives to increase sales and profit.
• Assist in hiring, interviewing, onboarding and training for multiple positions.
• Develop Supervisors.
• Oversee all front-of-house leader areas to ensure success.

Skills

Leadership

Guest service

Communication

People development

Continuous improvement

Diversity & inclusion

Job description

Northland Properties in Kamloops is seeking a dynamic restaurant leadership professional to guide operations across front-of-house teams. You will mentor staff, drive guest satisfaction, and implement initiatives that boost sales and profitability while upholding exemplary service standards.

You will lead with integrity, foster growth, and work with senior leaders to open new locations across Canada and the USA, contributing to a fast-growing hospitality group.