Restaurant assistant manager

Tim Hortons; Perth East; On-site; CAD 42,000 - 65,000; Full time

Job summary

Tim Hortons in Perth East, Ontario is seeking a restaurant manager to oversee daily operations, analyze budgets and monitor revenues to optimize profits. You will lead a team of 16–20 staff, recruit, train, schedule and supervise, while ensuring top customer service and adherence to health and safety standards.

You should have a secondary school diploma and 7 months to less than 1 year of experience, with English language skills.

Qualifications

• Secondary school diploma required.
• 7 months to less than 1 year of experience.
• Permanent, full-time position.

Responsibilities

• Analyze budget to boost and maintain the restaurant's profits.
• Evaluate daily operations and monitor revenues to determine labour cost.
• Recruit staff; set work schedules and supervise staff.
• Train staff and conduct performance reviews.
• Balance cash, prepare balance sheets and related forms.
• Organize inventory and ensure health and safety regulations are followed.
• Address customers' complaints and provide customer service.
• Plan, organize, direct, control and evaluate daily operations.

Skills

Budget analysis

Operations management

Revenue monitoring

Staff recruitment

Staff scheduling

Staff supervision

Staff training

Cash handling

Performance reviews

Inventory management

Health and safety

Vendor negotiation

Customer service

Multitasking

Education

Secondary school diploma

Job description

• Work Term: Permanent
• Work Language: English
• Hours: 30 to 40 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: 7 months to less than 1 year

Tasks

• Analyze budget to boost and maintain the restaurant's profits
• Evaluate daily operations
• Monitor revenues to determine labour cost
• Monitor staff performance
• Plan and organize daily operations
• Recruit staff
• Set staff work schedules
• Supervise staff
• Train staff
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Leading/instructing individuals
• Address customers' complaints or concerns
• Provide customer service
• Plan, organize, direct, control and evaluate daily operations

Supervision

• 16-20 people

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Standing for extended periods

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Reliability
• Team player
• Ability to multitask

Support for newcomers and refugees

• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
• Offers mentorship programs that pair newcomers and/or refugees with experienced employees
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths

• Participates in a government or community program or initiative that supports youth employment
• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

• Offers mentorship, coaching and/or networking opportunities for Veterans
• Provides awareness training to employees to create a welcoming work environment for Veterans
• Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)

Support for Indigenous people

• Offers mentorship, coaching and/or networking opportunities for Indigenous workers
• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

• Applies hiring policies that discourage age discrimination
• Provides staff with awareness training to create a welcoming work environment for mature workers
• Offers mentorship, coaching and/or networking opportunities for mature workers
• Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)
• Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)
• Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)
• Offers resources to help mature workers plan their retirement (for example: financial planning, access to pension and benefits, lifestyle adjustments, etc.)

Supports for visible minorities

• Participates in a government or community program or initiative that supports members of visible minorities
• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
• Offers mentorship programs that pair members of visible minorities with experienced employees
• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities