restaurant assistant manager

Valleyview Dairy Queen #27446; Kamloops; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Operations Supervisor to oversee daily activities and ensure exceptional customer service. In this dynamic role, you will be responsible for evaluating operations, training staff, and maintaining inventory while adhering to health and safety regulations. The ideal candidate will have a strong background in operational planning and customer service, with the ability to lead a team effectively. If you thrive in fast-paced environments and are passionate about delivering quality service, this opportunity is perfect for you.

Qualifications

• 3-5 years of experience in a supervisory role in a fast-paced environment.
• Certificate or diploma from a program of less than 1 year required.

Responsibilities

• Evaluate and plan daily operations while ensuring health and safety regulations.
• Train staff and conduct performance reviews to maintain service quality.

Skills

Customer Service

Staff Training

Operational Planning

Performance Review

Inventory Management

Problem Solving

Education

College or CEGEP certificate/diploma

Tools

MS Excel

MS Office

MS Outlook

MS PowerPoint

MS Windows

MS Word

Job description

Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

Experience: 3 years to less than 5 years

Work setting: Urban area

Budgetary responsibility: 0 - $100,000

Tasks:

1. Evaluate daily operations
2. Plan and organize daily operations
3. Train staff
4. Determine type of services to be offered and implement operational procedures
5. Balance cash and complete balance sheets, cash reports and related forms
6. Conduct performance reviews
7. Organize and maintain inventory
8. Ensure health and safety regulations are followed
9. Negotiate arrangements with suppliers for food and other supplies
10. Address customers' complaints or concerns
11. Provide customer service

Supervision: 11-15 people

Certificates, licences, memberships, and courses:

Computer and technology knowledge:

1. MS Excel
2. MS Office
3. MS Outlook
4. MS PowerPoint
5. MS Windows
6. MS Word

Work conditions and physical capabilities:

1. Fast-paced environment
2. Work under pressure
3. Handling heavy loads
4. Physically demanding
5. Combination of sitting, standing, walking