Resort Dispatcher - Calm, Fast-Paced Emergency Response

Blue Mountain Resort; The Blue Mountains; On-site; CAD 35,000 - 43,000; Full time

Benefits offered by this job

Access to attractions (complimentary &

Meal discounts & Starbucks savings

Retail discounts at Blue Mountain

Well-being resources including therapy

Summer employee events

Job summary

Blue Mountain Resort in Ontario is seeking a Resort Dispatcher to manage emergency calls and coordinate with first responders. You will prioritize incidents, dispatch to Patrollers, Security and EMS, and document actions in Access.

The role requires strong customer service, clear communication, and the ability to multitask in a busy resort setting. This is a full-time on-site position with opportunities to engage in a wide range of safety-related initiatives.

Qualifications

• Strong customer service skills.
• Able to triage emergency calls based on severity potential and need.
• Resort knowledge is an asset.
• Strong computer skills (Word, Excel, Access and electronic mail / internet).
• Must be organized, energetic, and dependable.
• Able to multitask in busy setting.
• Strong communication and interpersonal skills.
• Clear and pleasant telephone manner.
• This role is being posted to fill a vacant position.

Responsibilities

• Communicate to first responder team via telephone, radio and email.
• Receive, evaluate and prioritize incoming first aid and emergency calls.
• Dispatch calls to Patrollers, Security and outside emergency responders (EMS).
• Data entry of incident reports into Microsoft Access.
• Maintain Patrol and Security logs and related documentation.
• Conduct and actively take part in the Emergency Services incident follow-up program.

Skills

Customer service

Communication

Telephone etiquette

Multitasking

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Blue Mountain Resort in Ontario is seeking a Resort Dispatcher to manage emergency calls and coordinate with first responders. You will prioritize incidents, dispatch to Patrollers, Security and EMS, and document actions in Access.

The role requires strong customer service, clear communication, and the ability to multitask in a busy resort setting. This is a full-time on-site position with opportunities to engage in a wide range of safety-related initiatives.