Resort Dispatch- Winter- Full Time

Alterra Mountain Company; The Blue Mountains; On-site; CAD 22,000 - 32,000; Full time

Benefits offered by this job

Complimentary access to Blue Mountain

Discounted meals at resort restaurants

Exclusive retail discounts

Well-being resources and free therapy

Employee events and team activities

Job summary

Blue Mountain Resort Company is seeking a responsive Seasonal role to support emergency communications for the first responder team at Ontario's premier resort. You will handle calls, triage urgency, and dispatch to Patrollers, Security and EMS, while maintaining logs and reports in Access.

Applicants should bring strong customer service, organization and multitasking abilities, plus solid computer skills. This role emphasizes clear communication and a professional telephone presence in a busy

Qualifications

• Strong customer service skills and calm handling of inquiries.
• Able to triage emergency calls based on severity and need.
• Resort knowledge is an asset for quick decision making.
• Proficient in Word, Excel, Access and email/internet.
• Organized, energetic and dependable with attention to detail.
• Excellent written and verbal communication; friendly telephone manner.

Responsibilities

• Communicate to first responder team via telephone, radio and email.
• Receive, evaluate and prioritize incoming first aid and emergency calls.
• Dispatch calls to Patrollers, Security and EMS as needed.
• Data entry of incident reports into Microsoft Access.
• Maintain Patrol and Security logs and related documentation.
• Participate in the Emergency Services incident follow-up program.

Skills

Customer service

Emergency triage

Resort knowledge

Computer skills

Organization

Multi-tasking

Communication

Telephone etiquette

Tools

Word

Excel

Access

Job description

Seasonal

WHAT'S IN IT FOR ME?

• Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
• Save on meals across resort restaurants and cafés, including Starbucks.
• Receive exclusive discounts at all Blue Mountain-owned retail stores.
• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
• Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.

HOURLY RATE- $19.52

FULL TIME HOURS

WHAT WILL I BE DOING?

• Communicate to first responder team via telephone, radio and email
• Receive, evaluate and prioritize incoming first aid and emergency calls
• Dispatch calls to Patrollers, Security and outside emergency responders (EMS)
• Data entry of incident reports into Microsoft Access
• Maintain Patrol and Security logs and related documentation
• Conducting andactively take part in the Emergency Services incident follow-up program

WHAT DO WE NEED FROM YOU?

• Strong customer service skills
• Able to triage emergency calls based on severity potential and need
• Resort knowledge an asset
• Strong computer skills (Word, Excel, Access and electronic mail / internet)
• Mustbe organized, energetic, and dependable
• Able to multi-task in busy setting
• Strong communication and interpersonal skills
• Clear and pleasant telephone manner

*This role is being posted to fill a vacant position

AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.