Resort Dispatch- Winter- Full Time

Alterra; The Blue Mountains; On-site; CAD 25,000 - 32,000; Full time

Benefits offered by this job

Complimentary access to Blue Mountain

Discounted access for family

Meal discounts at resort eateries

Exclusive retail discounts

Well-being resources and free therapy

Summer employee events

Job summary

Blue Mountain Resort is seeking Resort Dispatchers to handle emergency-related calls and coordinate with Patrollers and Security. This seasonal, full-time role offers hourly compensation and practical experience in a high-activity resort environment.

You will triage calls, communicate with first responders, and ensure accurate incident reporting. A strong customer focus and organizational skills are essential for success in this role.

Qualifications

• Strong customer service and triage skills for emergency calls.
• Familiarity with resort operations is an asset.
• Proficient in Word, Excel, Access and electronic mail / internet.

Responsibilities

• Receive and dispatch emergency calls via multiple communication methods.
• Prioritize calls for first responders and security to respond swiftly.
• Enter incident data into Microsoft Access and maintain logs.

Skills

Customer service

Triage emergencies

Resort knowledge

Strong computer skills

Communication

Interpersonal skills

Telephone manner

Tools

Microsoft Access

Microsoft Word

Microsoft Excel

Email / Internet

Job description

Seasonal

WHAT’S IN IT FOR ME?

• Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.

• Save on meals across resort restaurants and cafés, including Starbucks.

• Receive exclusive discounts at all Blue Mountain-owned retail stores.

• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.

• Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.

HOURLY RATE- $19.52

FULL TIME HOURS

WHAT WILL I BE DOING?

Resort Dispatchers receive and dispatch emergency related calls via various methods of communication. Dispatchers work to prioritize emergency calls received to ensure Patrollers and Security can respond quickly and have accurate information required to respond to first aid or other emergency situations.

• Communicate to first responder team via telephone, radio and email
• Receive, evaluate and prioritize incoming first aid and emergency calls
• Dispatch calls to Patrollers, Security and outside emergency responders (EMS)
• Data entry of incident reports into Microsoft Access
• Maintain Patrol and Security logs and related documentation
• Conducting andactively take part in the Emergency Services incident follow-up program

WHAT DO WE NEED FROM YOU?

• Strong customer service skills
• Able to triage emergency calls based on severity potential and need
• Resort knowledge an asset
• Strong computer skills (Word, Excel, Access and electronic mail / internet)
• Mustbe organized, energetic, and dependable
• Able to multi-task in busy setting
• Strong communication and interpersonal skills
• Clear and pleasant telephone manner

*This role is being posted to fill a vacant position

AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.