Residential Support Worker, Transitional Housing

TSA The Salvation Army TSA; Vancouver; On-site; CAD 29,000 - 37,000; Part time

Job summary

The Salvation Army in Vancouver is seeking a Casual/On-Call Residential Support Worker for Grace Mansion. You will work with residents on personal development, life skills, and social activities to help them reach their full potential.

This role requires flexibility across day, evening, overnight, and weekend shifts, with strong emphasis on safety, confidentiality, and crisis de-escalation. Training in related areas is provided, and a background check is required.

Qualifications

• Minimum 10 months of experience in a residential setting.
• Computer skills including Word, Outlook and Excel.
• High school diploma; additional related training is an asset.
• First Aid/CPR certification is required or will be trained.

Responsibilities

• Answer telephone and refer calls to the appropriate person(s).
• Admit visitors to the Centre according to guidelines.
• Maintain confidentiality and keep accurate files and statistical records.
• Receive applications for potential residents and update the waitlist.

Skills

Fluent English

Communication skills

Integrity and ethics

De-escalation

Attention to detail

Criminal Record Check

Universal precautions

Education

High school diploma

First Aid/CPR

Addictions/Mental Health training

Non-Violent Crisis Intervention

Whmis/FoodSafe 1

Post-secondary education (asset)

Tools

Word

Outlook

Excel

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position purpose: The Residential Support Worker (Casual/On-Call) will work with the Residents of Grace Mansion in all areas of personal development and growth, life skills, and social and spiritual activities to enable the Resident to attain their full potential.

Salary

Salary : Pay Band 3 Terms : Casual, On-Call Hours : 0 to 40 hours/week Days : Must be available to work various shift times including: Days (8:00am-4:00pm) Evenings (4:00pm-12:00am) Overnights (12:00am-8:00am) Weekends and Statutory Holidays

Administrative Duties

NOTE: Specifics of administrative duties will vary with the different shifts.

• Answer telephone and refer calls to the appropriate person(s).
• Admit visitors to the Centre according to guidelines.
• Maintain confidentiality and keep accurate files and statistical records.
• Receive/explain applications for potential residents, along with updating the waitlist.
• Assist with the intake process and departure process of residents.
• May receive residents’ rent and place funds in the designated lockbox as per written protocol.
• Perform(s) other work-related duties as assigned by program manager.

Community Support

• Supervise/monitor actions and interactions of Residents during assigned shift.
• Respond to all Resident inquiries within the framework of Centre Policies & Procedures.
• Research and develop knowledge of issues that relate to residents.
• Development of resource information as relevant for residents.
• Maintain contact with the Salvation Army, City and Provincial Government and community agencies to coordinate activities and available resources for the benefit of the Centre and the residents.
• Initial response to emergencies such as fire alarm, or other situations.
• Respond and assist residents at times of physical/mental/emotional crises.

Working Conditions

Duties require the employee to work in Grace Mansion – an 84-room, four-storey Residence located at 596 East Hastings Street in downtown Vancouver. Responsibilities will involve working from a designated workstation, but will also involve movement through the residential areas, and general building. The employee may at times be subject to hazardous or disagreeable conditions in the performance of their duties.

Education and Experience Qualifications

• Completion of high school diploma.
• Any additional formal post-secondary/college program in a related field will be considered an asset.
• Current Certification in First Aid/CPR.
• Training/Certification in Addictions and/or Mental Health issues or willingness to be trained.
• Certification in Non-Violent Crisis Intervention or willingness to be trained.
• WHMIS Certification in FOODSAFE Level 1 or willingness to be trained.
• Alternative combination of education and experience might be considered.

Experience and Skilled Knowledge Requirements

• A minimum of 10 months of focused experience working in a residential setting.
• Computer skills and training in Word, Outlook & Excel.

Skills and Capabilities

• Organized with good attention to detail.
• Good analytical and problem-solving skills.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Understanding of and ability to follow the Universal precautions.
• Fluent spoken and written English.
• Quality oral and written communication skills.
• Criminal Record Review Act clearance to work with vulnerable adults.
• Ability to de-escalate individuals in stressful situations.

Other conditions/requirements

Successful obtainment of the Criminal Record Check clearance through the Criminal Records Review Program Successful obtainment of clearance through The Salvation Army Child Abuse Registry Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Compensation

The target hiring range for this position is $21.28 to $26.60 with a maximum of $31.92. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Benefits and Culture

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.