Residential Program Facilitator

TSA The Salvation Army TSA; Oakville; On-site; CAD 29,000 - 30,000; Full time

Benefits offered by this job

Health and dental benefits

RRSP matching

Paid vacation and sick time

Flexible work arrangements

Job summary

The Salvation Army is hiring for a client-facing role in a shelter/program environment. The incumbent will monitor residents, provide practical and emotional support, and record activities to ensure safety and accountability.

Responsibilities include life-skills training, advocating for clients, liaising with welfare and external agencies, and assisting with admissions, orientation, and discharge procedures. A supportive team environment is provided.

Qualifications

• Completed up to two years of Community College or equivalent.
• One year but less than three years of frontline social service experience.
• Immunization and safety trainings are required (Hepatitis B, TB, WHMIS).

Responsibilities

• Monitor clients and provide personal, practical, and moral support.
• Record day-to-day activities and maintain logs and reports.
• Provide life skills training (hygiene, health, communication, anger management).
• Act as client advocate and role model.
• Coordinate with external agencies and referral sources as needed.

Skills

Interpersonal skills

Record keeping

Crisis intervention

Education

College diploma (2 yrs)

CPIC clearance

First Aid/CPR certification

Tools

WHMIS training

First Aid/CPR certification

CPIC background check

Non-violent crisis intervention training

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

The incumbent is responsible for the following range of duties:

• Monitors the activities of the clients/residents and maintains availability for personal, practical and moral support; may include providing safe storage and recording of prescribed medications.
• Accurately records day-to-day happenings using appropriate methods; maintains logbooks and completes occurrence reports.
• Provides life skills training (personal hygiene, mental and physical health, communication, anger management, etc.) for clients/residents.
• Acts as client advocate: acts as positive role model.
• Liaises with referral sources and other external agencies as needed (e.g. welfare, police, parole, urgent situations).
• Coordinates client care relating to security issues; performs bed checks and room/personal searches.
• Handles the admission, orientation, evaluation of clients’ understanding of rules, and discharge procedures; ensures the ongoing enforcement of policies, which may include client discipline.
• May handle finances relating to room rentals and meal tickets, and receipting of same.
• Answers the program department telephone and records/remits messages.
• Performs other duties as assigned.

Minimum Education Level Attained

The successful job applicant will have completed up to two (2) years of Community College. NOTE: An alternative level of education and experience may be acceptable.

Special Licenses, Diplomas, Certifications or Requirements:

• Immunization for Hepatitis B
• Vaccination against Tuberculosis
• WHMIS training
• Current Certification in First Aid/CPR
• Criminal Police Investigation Check (CPIC)
• Non-violent crisis intervention training

MNIMUM PRIOR RELATED EXPEREINCE:

The incumbent must have the following experience before hire: One year but less than three years of prior related experience including, frontline work in a social service setting (with women/children), life skills and experience in a related field.

Physical Effort/Dexterity Required:

The performance of the job requires keyboarding, sitting for long periods of time, and occasionally packing client/resident belongings.

Concentration Required:

The performance of the job requires continuously monitoring the environment, frequently interacting with clients, attentive listening, and moderate attention when recording information.

Responsibility for Financial Resources:

The incumbent is involved in minor financial matters regularly, or on a relief basis, or has responsibility for the wise use of his/her own resources. He/She may be authorized to spend, disburse, or collect small amounts of cash. The incumbent has very little input into the annual budget.

Responsibility for Human Resources:

The incumbent is responsible as a group/work leader. He/She is responsible for providing direction and checking results, but generally works along with those supervised. The incumbent may provide advice on hiring, firing decisions but not other supervisory decisions.

Work Environment:

The incumbent’s work environment is typically in an office and a program department – Shelter, Treatment facilities. The incumbent works under generally agreeable conditions, with the following exceptions:

• May have to deal with angry people
• Verbal abuse
• Work schedule affecting lifestyle

The incumbent may have little to no travel required. The incumbent carries a pager/walkie talkie and works shifts.

Exposure to Hazards:

• Physical attacks by others
• Exposure to infectious diseases
• Exposure to toxic chemicals
• Exposure to bodily fluids
• Sharp objects
• Other dangerous situations

Precautionary Measures:

• Universal Precautions
• Immunization for Hepatitis B
• Vaccination against Tuberculosis
• WHMIS training
• Current Certification in First Aid/CPR
• Criminal Police Investigation Check (CPIC)
• Non-violent crisis intervention training

Salary and Position Grade:

Salary range: Based on Collective Agreement Compensation: The target hiring range for this position is $21.34 to $22.02 with a maximum of $22.69.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.