Justice Support Worker

TSA The Salvation Army TSA; Canada; Presencial; CAD 30.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Accommodation support

Health and dental benefits

RRSP and retirement benefits

Paid vacation and sick time

Descripción de la vacante

The Salvation Army Canada is seeking a dedicated Residence Support/Coordinator to provide administrative and facility support to residents and tenants in a supportive housing setting. You will help coordinate services, supervise staff where needed, and ensure safety and compliance with program policies.

Key duties include policy input, daily operations oversight, incident reporting, and liaison with community resources.

Formación

• Completion of a formal post-secondary/college certificate program or specialized coursework.
• A year of prior related experience in a social service setting.
• Valid certification in First Aid/CPR, WHMIS, and Non-violent crisis intervention training or willingness to complete upon hiring.
• Proficient in Microsoft Office and administration procedures.
• Strong sense of integrity, confidentiality, and professional ethics.

Responsabilidades

• Provide general coordination, advice, guidance and support to residents.
• May supervise staff and provide training, guidance, and assistance.
• Assist in developing policies, protocols, and day-to-day operating procedures.
• Monitor safety practices and submit incident reports.
• Coordinate daily operations including laundry, food services prep and light cleaning.
• Provide back-up support at front desk or other program areas as needed.
• Maintain records and write reports on program outcomes and participant progress.
• Respond to complaints and liaise with community resources.

Conocimientos

Strong communication

Team oriented

Organized and detail-driven

Problem solving

Motivate others

Listening skills

Adaptability to change

Negotiating skills

Policy follow-through

Diversity & inclusion

Educación

Formal post-secondary certificate

First Aid/CPR certification

Herramientas

Microsoft Office

Descripción del empleo

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life- there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description: POSITION PURPOSE SUMMARY

The role provides administrative and facility support to the residence’s clients and tenants.

ACCOUNTABILITIES

• Provide general coordination, advice, guidance and support to residents when contacted for assistance.
• May provide day-to-day supervision to staff and provide guidance, training, support, and assistance.
• Report on, make recommendations, and provide input and support to the ED/Corps officer/Manager as it relates to the hiring, supervision, training, performance management and termination of staff, departmental policy and procedures, and residential issues and concerns.
• Give input to planning, developing, and revising policies, protocols, and day-to-day operating procedures for all areas of assigned programs; operation in compliance with government and Salvation Army standards including accreditation requirements.
• Assist in developing and coordinating the delivery of designated programs; may be responsible for ensuring workflow is maintained and safety of participants and employees in the absence of the Manager.
• Serving as a Team Lead on-call, and under the direction of the Manager, will provide assistance to staff and report incidents and issues to the Manager.
• Monitor and ensure employee safety practices are compliant with safety and health standards and prepare, submit, and act on incident reports as indicated by the Manager.
• Identify and recommend proactive safety measures to the Manager based on needs and concerns.
• Monitor all aspects of the program(s) operations in accordance with the Mission, Vison and Values of The Salvation Army.
• Ensure the proper implementation of the Case Management System including intake, support, referral, networking, teaching life skills and other direct services to participants; this includes appropriate use of rehabilitative and disciplinary measures; may be required to fill in as backup on occasion, as necessary.
• Participate in or delegate the conduct of room searches according to policy; ensure documentation of searches and results in logbook.
• Ensure employees maintain the security and upkeep of the building.
• May provide back-up support and or assume functions at front desk area or other program areas, as needed, including tasks that may require lifting weighted objects.
• Respond to complaints from participants in the program(s).
• Liaise with community resources and encourage community involvement in programs.
• Develop a supportive relationship and cooperate with employees, participants, volunteers and students.
• Maintain proper records and files for each assigned program, write progress and in-depth reports and provide information on the outcome of the program(s) and the progress of each participant.
• Schedule employees in accordance with Union and government contracts and Residential standards; may respond to and resolve complaints in the absence of the ED and with the advice of HR.
• May provide basic statistical and evaluative information to management levels when required.
• Assists with planning of regular daily operations such as laundry, food services prep, light cleaning, etc.
• Coordinate all daily operations such as laundry, food services prep, light cleaning, etc.
• Provides coordination and oversight to participant chores by instructing, teaching, encouraging, and coaching participants in how to do their assigned chores.
• Monitor and document daily chores completion according to policy and procedure and report on it to supervisor/management.
• Provide more complex assistance at the support level to tenants and staff in program delivery.
• Complete more complex residence-related administrative tasks as required.
• First contact for all situations not requiring immediate 911 assistance.
• May accompany tenants during their off-site visits, reporting to supervisor or appropriate personnel daily activities in conjunction with personal plans.
• Consistently demonstrate respect and empathy for all tenants.
• Maintain availability for personal, practical, and moral support.
• Accurately record relevant information to support staff.
• Liaise with referral sources and other external agencies as needed.
• Accurately record and report any tenant information relevant to employees.
• Perform other job-as-required to ensure a safe and secure environment.

CRITICAL RELATIONSHIP MANAGEMENT

Internal: MU leaders and staff, tenants of supportive housing, volunteers.
External: Might have to communicate with community members, community groups/organizations, police, and agencies.

MANAGERIAL/TECHNICAL RESPONSIBILITIES

Direct reports: None. Provide coordination to tenants and show how to complete tasks.

FINANCIAL AND MATERIAL MANAGEMENT

• Minor material responsibilities.
• May be authorized to handle small amounts of cash.
• The incumbent may make small program purchases under the authority of their supervisor.
• The incumbent has no input into the annual budget.

WORKING CONDITIONS

• The incumbent’s work environment is typically in a supportive housing.
• This position requires a moderate amount of keyboarding/manual record keeping and those served by the program usually relate information that is highly disturbing in nature and will require intentional debrief and consultation.
• The incumbent will work under the following disagreeable conditions: isolation, monotony, odors, dealing with challenging behaviours, verbal abuse, work schedule affecting lifestyle, exposure to bodily fluids, bodily waste, exposure to drugs and alcohol.
• The incumbent may have little to no travel required.
• The incumbent carries a pager/walkie talkie and will work shifts.
• The job incumbent may be exposed to the risk of minor to moderate injury or illness due to: physical attacks by others, exposure to infectious diseases, exposure to bodily fluids, sharp objects, other dangerous situations.
• May have some limited travel required.
• May work on call.
• Experience moderate physical exertion causing fatigue, may be required to lift up to 30 pounds.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Alternative combination of education and Experience may be considered.
• Completion of a formal post-secondary/college certificate program or specialized coursework or certification.
• A year of prior related experience, including experience in a social service setting.
• Valid certification in First Aid/CPR, WHMIS, and Non-violent crisis intervention training or willingness to complete upon hiring.
• Proficient in Microsoft Office (i.e., Word, Excel, Publisher, Access, and PowerPoint); the Internet and Email.
• Proficient in administration and files management procedures.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• The incumbent will have good verbal and non-verbal communication skills.
• Strong understanding of professional boundaries when working with a vulnerable population.
• Patience and ability to deescalate situations.
• Strong service ethic and a friendly disposition with the public.
• Adaptability to change and frequent interruptions.
• Team oriented and able to take initiative.
• Willingness to work with people from diverse cultural backgrounds.
• Problem solving skills.
• Great team player.
• Organized and attentive to details.
• Comfort in dealing with ambiguity.
• Strong listening skills.
• Ability to motivate others and manage relationships.
• Ability to follow all MU’s organizational policies and procedures.
• Negotiating skills.
• Ability to complete tasks with minimum amount of supervision.
• Ability to manage stress and workload in a positive manner.
• Ability and willingness to work with, support, and serve marginalized people in a compassionate, non-judgmental manner.
• The position that you are applying for requires an additional security clearance with the Federal Government. The security screening process includes: a background check, a criminal record check, a credit check, verification of identity, employment, education and residency history. Candidates must be able to provide a fully verifiable, continuous five year history of residence, employment and or education. Please note that if you have spent six or more consecutive months outside of Canada during the past five years, additional documentation and processing may be required as part of the security screening process. We encourage interested candidates to apply even if they have questions about the clearance process. Eligibility for Reliability Status is assessed through the Government of Canada's screen procedures.

Compensation

The target hiring range for this position is $21.96 to $27.45 with a maximum of $32.94. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Benefits and Perks

• The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.
• Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service.
• We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP's, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.
• There is a place for everyone to belong at The Salvation Army.