Caseworker

TSA The Salvation Army TSA; Brantford; On-site; CAD 27,000 - 39,000; Full time

Job summary

The Salvation Army in Canada seeks a dedicated full-time worker to manage an active caseload in a shelter/CRF setting. You will perform intake assessments and provide problem-solving referrals, coordinating with community services to improve residents' lives. Strong communication and interpersonal skills are essential.

Experience with disadvantaged populations, confidentiality, and ability to follow an interview schedule are required. Unionized position with 40 hours weekly and varied shifts.

Qualifications

• University/College diploma in Social Service or combination of education and related life experience.
• Excellent oral and written communication skills.
• Competent with Windows XP, Microsoft Office, Excel.

Responsibilities

• Maintain an active caseload.
• Complete intake and assessment on each resident.
• Provide counselling and referrals to shelter and CRF clients.
• Develop community referrals and coordinate with Salvation Army departments.
• Record shift activities clearly in logs and reports.
• Contact emergency services when necessary.
• Maintain client confidentiality and professional boundaries.
• Assist front desk and support supervisor as needed.

Skills

Communication skills

Interpersonal skills

Empathy for clients

Ability to work independently

Education

Social Service diploma

Tools

MS Office

Excel

Word processing

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

This is a permanent, full-time position with 40 hours per week. Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a ½ hour unpaid meal break. Shifts: Sunday to Thursday, 11:00 p.m. to 7:00 a.m. This is a Unionized position.

Accountabilities

• Maintain an active caseload.
• Complete an intake and assessment on each resident.
• Provide problem solving/referral counselling to shelter and CRF Clients.
• Develop a network and make referrals to existing services and resources in the community including those of other Salvation Army departments.
• Design and implement, in consultation with supervisor, an interview schedule that will provide an evaluation of 'quality of life' improvement of successful program participants.
• Provide assistance to front desk personnel as necessary, including responding to client issues and crises.
• Record activities and incidents occurring during the shift in a factual and concise manner using Log Book and/or Incident Occurrence Reports.
• Contact emergency service personnel (ambulance or police) when necessary.
• Maintain confidentiality with regard to clients/staff and Centre's records.
• Work closely with and carry out tasks assigned to you by your supervisor.
• Perform other duties as required.

Working Conditions

• May work with potentially aggressive clients.

Education, Qualifications and Certifications

• University/College diploma in Social Service and/or combination of education and related life experience.
• Excellent oral and written communication skills and effective interpersonal skills.
• Competent on word processing equipment, such as Windows XP, Microsoft Office, Excel.
• Ability to work with socially disadvantaged people.
• Ability to work with federal release clients to develop and carry out a life plan.
• Demonstrated ability to establish and implement goals and plans for self and clients.
• Demonstrated ability to work both independently and under supervision.
• Demonstrates knowledge of Community based resources.
• Possess current First Aid, CPR, Non-Violent Crisis Intervention certificates.
• Provide an original copy of a Criminal Records Check (CRC) with vulnerable sector screening. Note: A satisfactory criminal background check is required and in addition to this The Enhanced Reliability Screening with Corrections Canada.
• Support for and an understanding of the mission and purpose of The Salvation Army in Canada.
• NOTE: Alternative combinations of education and experience may be considered.

Experience and Knowledge

• Competent on word processing equipment, such as Windows XP, Microsoft Office, Excel.
• Demonstrates knowledge of Community-based resources.

Skills and Capabilities

• Excellent oral and written communications skills and effective interpersonal skills.
• Ability to work with socially disadvantaged people who may often harbour resentment and anger.
• Ability to work with federal release clients to develop and carry out a life plan.
• Demonstrated ability to establish and implement goals and plans for self and clients.
• Demonstrated ability to work both independently and under supervision.
• Ability to lift/carry up to forty pounds.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Accommodation

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.

Compensation

The target hiring range for this position is $23.77 to $23.77 with a maximum of $23.77. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request.

About Us

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you'll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP's, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.