Frontline Worker - Gladstone House

TSA The Salvation Army TSA; Canada; On-site; CAD 29,000 - 44,000; Full time

Benefits offered by this job

Health and dental benefits

RRSPs

Paid vacation and sick time

Accommodation available

Professional development opportunities

Job summary

The Salvation Army in Canada is seeking a Residential Support Worker to assist residents in a secure overnight environment. You will maintain records, help create IPP goal plans, and connect clients with Salvation Army and community resources.

The role emphasizes safety, collaboration, and crisis intervention while supporting residents’ autonomy and well-being. Bilingualism is an asset; a clear police check is required. Benefits and accommodations are included.

Qualifications

• Post-secondary education in Social Services or related field.
• 1–3 years relevant work experience in residential settings.
• Experience with marginalized populations; addiction and mental health.
• Bilingualism (English and French) is an asset.
• Clear Police Reference Check for Vulnerable Sector required.

Responsibilities

• Maintains records as required (e.g. incident reports, log notes, and case notes)
• Gathers information to assess client needs aligned with individual support plans
• Assist clients in creating IPP goal plans; monitor progress toward set goals
• Refer clients to Salvation Army and community resources; advocate on their behalf
• Ensure information communicated to residents; enforce residency guidelines
• Monitor residents to ensure participation in house requirements; provide feedback to House Supervisor
• Implement consequences for inappropriate behavior per policies
• Administer urine screens when necessary
• Refer clients to House Supervisor for interviews regarding serious behavioral issues
• Attend staff meetings prepared to offer information regarding clients and services issues
• Complete rounds, security checks and duties as indicated by Shift Statement of Duties

Skills

Oral & written communication

Interpersonal skills

Listening skills

Basic computer skills

Self-motivation

Independent work

Education

Post-secondary education in Social Services

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life – there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Accountabilities

• Maintains records as required (e.g. incident reports, log notes, and case notes)
• When required, gathers information to further assess client, needs aligned with individual support plans
• When required, assist clients in creating IPP goal plans; monitor progress and aid clients in working towards set goals in order to live an autonomous lifestyle
• Follow established procedures in referring clients to appropriate Salvation Army and Community resources; advocate on behalf of clients to other Salvation Army and community resources
• Ensure appropriate information is communicated to residents
• Ensure residency guidelines are adhered to
• Monitor to ensure clients are participating in all house requirements, follow up with the client and provide feedback to House Supervisor when necessary
• Implement consequence for inappropriate behavior of clients in accordance with established policies, procedures and guidelines
• Administer urine screens when necessary
• Refer clients to House Supervisor for interviews regarding serious behavioral issues and consequences
• Attend staff meetings prepared to offer information regarding clients and services issues
• Complete rounds, security checks and duties as indicated by Shift Statement of Duties

Shift Statement of Duties

Facilitates weekly checking and updating of resident medication

Health & Safety

• Adheres to all health and safety policies and procedures in place; complies with all instructions from the employer concerning health & safety as per the Occupational Health & Safety Act & WSIB Ensures all procedures, rules and guidelines for the safety and security of clients and staff are enforced and respected.

Working Conditions

• May deal with angry and abusive clients
• May encounter verbal abuse
• May be required to deal with client overdose and other medical situations
• May be required to lift approx. 50 lbs.
• Work location is a work alone residential overnight environment
• This shift requires the incumbent remain at all times

Critical Relationship Management

• Governance Boards and Councils: None
• Internal: Works collaboratively as part of the Gladstone team
• External: Liaises with client support workers, outreach workers and other community resources to provide services to the clients

Managerial/Technical Leadership Responsibility

Supervisor of Gladstone House

Financial and Materials Management

Not applicable

Education, Qualifications and Certifications

• Relevant post-secondary education in Social Services or related field
• 1-3 years relevant work experience in residential settings
• Experience working with a marginalized population and issues connected to addiction and mental health
• Skills and Capabilities: Ability to self-motivate and work with minimal supervision; Effective oral and written communication skills; Effective interpersonal and listening skills; Basic computer skills
• Training in non-violent crisis intervention, ASIST, First Aid and CPR is an asset
• Bilingualism (English and French) is an asset
• Must supply a current Clear Police Reference Check for Vulnerable Sector

Compensation

The target hiring range for this position is $21.28 to $26.60 with a maximum of $31.92. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.