Residential Services Supervisor (Temporary)

Lookout Housing and Health; Surrey; On-site; CAD 73,000 - 79,000; Full time

Job summary

Lookout Housing and Health Society in Surrey, BC, seeks a Supervisor to oversee daily operations at the site residence, report to the Site Manager, and support residents toward greater independence in line with Lookout’s mission.

The role focuses on program delivery, policy adherence, case planning support, and documentation, with shifts Tue-Sat from 12:00 to 20:00 and a salary range of $35.76–$37.75 per hour, depending on seniority.

Qualifications

• Post-secondary education equivalent to two (2) years study plus two (2) years of recent related experience or equivalent combination of education, training and experience, including one (1) year supervisory experience
• Familiarity with community resources, particularly addiction, mental health, welfare and harm reduction.
• Must have current OFA 1 First Aid Certificate
• Crisis Intervention Skills Training an asset
• Ability to work independently and in a supervisory role; good judgement skills, tact and discretion
• Strong ability to manage stress and organize high workload demands
• Excellent communication, writing and documentation and organizational skills.
• Understands and maintain clientele/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Strong physical and mental ability to perform work tasks and operate job related equipment.
• A minimum of two (2) years sobriety if you have had concerns related to alcohol and/or drug use.
• Criminal Record Clearance – vulnerable sector

Responsibilities

• Supervise daily operations and adheres to society policies and procedures
• Ensure service engagement, case planning, management & discharge planning are consistent with mandate
• Perform tasks associated with engagement of tenants and service delivery
• Complete required records and maintain statistical data
• Participates in tenant intake, service support, assessment, service plans, crisis intervention and administers meds and finances
• Limited external work. Use of a vehicle may be useful at times
• Job duties are complex and may have a few disagreeable factors
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program

Skills

Communication

Leadership

Documentation

Stress management

Education

Two-year post-secondary education

Job description

Lookout Housing and Health Society in Surrey, BC, seeks a Supervisor to oversee daily operations at the site residence, report to the Site Manager, and support residents toward greater independence in line with Lookout’s mission.

The role focuses on program delivery, policy adherence, case planning support, and documentation, with shifts Tue-Sat from 12:00 to 20:00 and a salary range of $35.76–$37.75 per hour, depending on seniority.