Residential Leasing Specialist - Toronto Onsite

BGO; Toronto; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive benefits package

Annual discretionary bonus

Learning & development opportunities

Job summary

BGO is seeking a customer-service oriented Leasing Associate for an onsite Toronto position. You will respond to residents and leads, manage inquiries, and support leasing activities across listings and applications.

The role requires 2+ years in sales or customer service, a high school diploma (college degree preferred), and proficiency with Excel, Word, Outlook and Yardi. Evening/weekend availability is expected.

Qualifications

• Experience – 2+ years’ experience in busy sales, customer service, real estate, hospitality or marketing.
• Education – High school diploma required, College Diploma/Bachelor’s Degree is preferred
• Computer Skills – Advanced skills in Excel, Word, Outlook and proficiency with Yardi.
• Availability - Flexibility in hours. Evening and/or weekend work will be required.

Responsibilities

• Deliver exceptional customer service by responding professionally, promptly, and courteously to prospective and current residents, team members, and management.
• Manage leasing inquiries and leads, including phone/email inquiries, follow-ups, appointments, viewings, and application support.
• Drive leasing performance by qualifying prospects, showcasing properties and suites, communicating value, negotiating leases, and promoting referrals.
• Maintain strong property and suite knowledge, ensuring inventory, availability, presentation, advertising, pricing, and common areas meet standards.
• Monitor leasing and market performance, analyzing traffic, lease results, competitive rents, resident activity, and market trends.
• Identify opportunities for improvement in leasing processes, marketing, customer experience, and overall property performance.
• Support building operations and resident experience by identifying and reporting property deficiencies and ensuring new residents receive appropriate orientation.

Skills

Customer service

Sales experience

Communication

Interpersonal skills

Multitasking

Education

High school diploma

College Diploma/Bachelor’s Degree

Tools

Excel

Word

Outlook

Yardi

Job description

BGO is seeking a customer-service oriented Leasing Associate for an onsite Toronto position. You will respond to residents and leads, manage inquiries, and support leasing activities across listings and applications.

The role requires 2+ years in sales or customer service, a high school diploma (college degree preferred), and proficiency with Excel, Word, Outlook and Yardi. Evening/weekend availability is expected.