Leasing & Site Administrator (Contract)

BGO; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading commercial property management firm in Toronto is looking for a Leasing & Site Administrator to oversee lease administration and enhance resident experiences. The ideal candidate will have a background in sales or customer service, and must possess strong communication and organizational skills. Responsibilities include managing lease signings, conducting property viewings, and providing outstanding customer service. This full-time role offers opportunities for growth in a dynamic team environment.

Qualifications

• 2+ years’ experience in busy sales, customer service, real estate, hospitality or marketing.
• Must possess exceptional communication and interpersonal relationship skills.
• Flexibility in hours, with evening and/or weekend work required.

Responsibilities

• Oversee administrative responsibilities related to lease signing and move-in.
• Conduct property viewings and engage with prospective residents.
• Provide superior customer service to internal and external clients.

Skills

Sales experience

Customer service skills

Interpersonal skills

Organizational skills

Problem-solving skills

Flexibility

Education

High school diploma

College Diploma/Bachelor’s Degree

Tools

Yardi

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Join to apply for the Leasing & Site Administrator (Contract) role at BGO

At BGO Properties, we’re dedicated to enhancing personal and professional growth, fostering meaningful connections, and giving back to the communities where we operate.

As one of Canada’s premier providers of commercial property management and leasing services, BGO Properties manages a diverse portfolio of over 400 properties, totaling more than 67 million square feet of residential, office, industrial, and retail space. For over 30 years, our clients have trusted us to deliver innovative real estate solutions that create value and support their success.

As part of the global BGO family, we leverage international expertise and local market insights to provide high-quality services. Our experienced team works across a variety of commercial real estate sectors, ensuring every property we manage is a welcoming and functional destination for tenants.

Whether you’re launching your career or advancing as a seasoned professional, BGO Properties offers opportunities for professional growth, continuous learning, and leadership development.

Join us and help shape the future of commercial real estate.

The Opportunity

We have an exciting opportunity to join BGO's newest residential rental community. This successful candidate will oversee administrative responsibilities related to lease signing and move-in, support with leasing as required and ensure a superior move-in experience for every resident.

What You Will Do

Administration

• Complete administrative responsibilities associated with application processing and lease administration, using online technology and Yardi software.
• Maintain all resident information received in accordance with Privacy rules and regulations.
• Maintain good resident relations, handling and documenting resident complaints and any emergencies in the community which occur.
• Work closely with the Community Manager to process changes to residents, occupants, guarantors and other administrative matters.
• Ensure that all deposits are paid and deposited in a timely manner and entered into the relevant accounts on the property management database.
• Support in preparing resident arrival and key package, in addition to ensuring smooth move-in and move-out coordination.
• Conduct move-in, move out and suite turnover inspections.
• Assign resident parking, visitor parking and lockers.
• Administration of sublets, assignments, and termination notices.
• Prepare and deliver rental reminders, follow-up phone calls or door knocking.
• Rectify any resident issues that may arise and elevate as required.
• Provide administrative support as requested.
• Maintain an orderly office area.

Leasing

• Encourage appointments or viewings with all prospective resident walk-ins, email inquiries and calls.
• Conduct viewings of the property and suites with prospective residents. Sell the value of the property and its features to obtain a commitment to rent as required.
• Qualify prospective residents to determine their requirements.
• Welcome new residents and provide full orientation when required.
• Monitor the sales path daily to ensure common areas and suites are clean and up to standard.
• Maintain detailed knowledge of suite inventory.
• Inspect upcoming suite availability prior to showing to potential residents as required.
• Inform appropriate personnel of any deficiencies or problems noted in the building or on the property that require attention.
• Assist prospects with completing application, if required.

Customer Service

• Provide superior customer service to both internal and external clients by identifying and understanding the needs of others.
• Act with integrity and demonstrate support for our core values.
• Promote a strong sense of community.
• Maintain an overall focus on enhancing the customer experience.
• Respond to telephone and email inquiries.
• Courteous and prompt communication with residents, team members and management.

Who You Are

• Experience - 2+ years’ experience in busy sales, customer service, real estate, hospitality or marketing.
• Education - High school diploma required, College Diploma/Bachelor’s Degree is preferred.
• Relationship Skills - Must possess exceptional communication and interpersonal relationship skills, and generally love engaging with public.
• Organizational/Multi-Task Skills - Must be a self-starter with high degree of initiative, agility, creativity and flexibility. Strong attention to detail and problem-solving is required.
• Computer Skills - Advanced skills in Excel, Word, Outlook and proficiency with Yardi.
• Availability - Flexibility in hours. Evening and/or weekend work will be required.
• Police Clearance - A criminal verification check is required for employment.

At BGO, we recognize that each employee’s unique experiences, perspectives, and viewpoints strengthen our ability to create and deliver the best value to our clients, partners and stakeholders/investors and therefore we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations and life experiences to apply.

BGO is committed to equitable hiring practices and we welcome the opportunity to discuss accommodation and ensure fairness and equity in our hiring process. If you require accommodation, please email us at [e-mail] and include: Job posting #, your name and your preferred method of contact.

We thank all applicants for their interest in employment with BGO, however only those selected for an interview will be contacted.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service and Administrative