Resident Services Specialist - Housing

University of Toronto; Toronto; On-site; CAD 63,000 - 80,000; Full time

Job summary

University of Toronto invites applications for a Housing Assistant in University Family Housing at St. George Campus. Under the Housing Administrator, you will deliver front-line customer service, manage electronic work orders, coordinate deliveries, and maintain residence records.

This 9-month term role focuses on tenant relations, coordinating spaces and equipment, and supporting building operations. Strong communication, multi-tasking, and teamwork are essential; proficiency with Microsoft

Qualifications

• Advanced diploma or equivalent experience in a customer service role.
• 3+ years of administrative experience in a residence environment.
• Strong written and verbal communication skills.
• Able to multitask and meet deadlines with discretion.
• Independent worker who also contributes to a team.
• Familiarity with office software and records management.

Responsibilities

• Respond to inquiries and direct as appropriate.
• Troubleshoot routine maintenance requests with facilities staff.
• Inform contacts of service interruptions and emergencies.
• Review processes and suggest improvements.
• Assist in emergency response and procurement of supplies.
• Provide non-supervisory guidance to colleagues.

Skills

Customer service

Communication

Multitask

Teamwork

Organization

Education

Advanced College Diploma (3 years)

Tools

Microsoft Office Suite

Job description

University of Toronto invites applications for a Housing Assistant in University Family Housing at St. George Campus. Under the Housing Administrator, you will deliver front-line customer service, manage electronic work orders, coordinate deliveries, and maintain residence records.

This 9-month term role focuses on tenant relations, coordinating spaces and equipment, and supporting building operations. Strong communication, multi-tasking, and teamwork are essential; proficiency with Microsoft