Resident Services Coordinator

University of Toronto; Toronto; On-site; CAD 63,000 - 80,000; Full time

Job summary

The University of Toronto invites applications for a Housing Assistant within University Family Housing at the St. George campus.

Under the Housing Administrator, you will provide front-line customer service and help maintain smooth communication between staff and contractors in the residence. You will manage electronic work orders, bookings for elevators and rooms, and tenant communications, while maintaining tenancy records and responding to routine inquiries.

Qualifications

• Minimum three years of administrative/customer service experience in a residence environment.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask, meet deadlines, and work independently or in a team.
• Tactful, professional, and objective in dealings with residents.

Responsibilities

• Respond to enquiries within the defined scope and redirect as appropriate.
• Troubleshoot routine maintenance requests and liaise with facilities to resolve issues.
• Inform contacts of maintenance work, interruptions, and urgent notices.
• Analyze administrative processes and suggest improvements.
• Order supplies within established limits.
• Provide non-supervisory guidance to colleagues.

Skills

Microsoft Office proficiency

Communication skills

Customer service

Tact and professionalism

Multitasking

Organizational skills

Teamwork

Initiative

Education

Advanced College Diploma (3 years) or equivalent experience

Tools

StarRez

Job description

The University of Toronto invites applications for a Housing Assistant within University Family Housing at the St. George campus.

Under the Housing Administrator, you will provide front-line customer service and help maintain smooth communication between staff and contractors in the residence. You will manage electronic work orders, bookings for elevators and rooms, and tenant communications, while maintaining tenancy records and responding to routine inquiries.