Residence Facilities Lead – Coordinated Housing Ops

University-of-Waterlo; Southwestern Ontario; On-site; CAD 51,000 - 64,000; Full time

Job summary

University of Waterloo seeks a Residence Facility Coordinator to serve as the primary contact for facility and security issues in UW Residences. You will assess issues, triage risks, and coordinate with campus services and contractors to implement immediate and long-term solutions.

The role involves managing work orders in StarRez and Archibus, planning maintenance cycles, and ensuring timely communication with residents and staff.

Qualifications

• Demonstrated experience with customer relations, record keeping, facilities management, purchasing and/or scheduling work management.
• Experience using StarRez, Archibus or other business/work order systems.
• Proficiency in Microsoft Office software, specifically Word, Excel, PowerPoint, and the Internet.

Responsibilities

• First point of contact for facility and security issues within UW Residences and triage reported issues.
• Coordinate short-term and long-term solutions with campus departments and contractors.
• Manage work orders and data in Archibus and StarRez to ensure timely completion.
• Plan cyclical maintenance tasks and develop preventative maintenance recommendations.
• Provide excellent customer service to students and staff and communicate updates to stakeholders.

Skills

Customer service

Data entry

Facilities management

Problem solving

Education

College diploma in Office Administration or related discipline

Tools

StarRez

Archibus

Excel

Job description

University of Waterloo seeks a Residence Facility Coordinator to serve as the primary contact for facility and security issues in UW Residences. You will assess issues, triage risks, and coordinate with campus services and contractors to implement immediate and long-term solutions.

The role involves managing work orders in StarRez and Archibus, planning maintenance cycles, and ensuring timely communication with residents and staff.