Resident Services Agent, Property Management (GTA)

Concert Properties Ltd.; Toronto; Hybrid; CAD 42,000 - 56,000; Full time

Job summary

Concert Properties Ltd. is seeking a Resident Services Agent to support our GTA rental office. You will handle rental intake, tenancy paperwork, and daily office tasks while delivering excellent tenant relations.

You will coordinate move-ins/outs, inspections, and liaison with maintenance while ensuring compliance with tenancy laws, safety codes, and internal standards. This role supports building operations and tenant satisfaction.

Qualifications

• Knowledge of Residential Tenancy Act, Privacy Act, Building Code, Fire Code, OHSA.
• Excellent oral and written communication skills.
• Proficiency with Microsoft Office (Excel, Word, Outlook) and Yardi.
• Ability to lead and coach others.
• Strong multitasking and deadline management.
• Clear criminal record and consent to a background/credit check.

Responsibilities

• Attend to rental of vacant suites: process applications, perform credit checks, prepare tenancy agreements.
• Coordinate move-in/move-out with maintenance; manage elevator scheduling.
• Conduct move-in/out inspections and regular property inspections.
• Provide positive tenant relations; handle repair requests and issues.
• In absence of Community Manager, perform supervisory/administrative duties.
• Coordinate on-site with contractors and suppliers; on-site visits.
• Collect rent and process banking procedures; issue late notices and evictions when required.
• Process invoices and maintain on-site records; order goods/services.

Skills

Leadership

Coaching

Multi-tasking

Communication

Knowledge of tenancy laws

Computer literacy

Tools

Yardi

Microsoft Office

Job description

Position Summary

Concert is continuing to grow in communities across Canada and we are looking for a talented professional to join the Concert Property Management team as a Resident Services Agent! Reporting directly to the Community Manager or Resident Services Manager, the successful candidate will support our rental office in the GTA, which provides administrative and rental services for our residential properties.

Key Responsibilities

• Attend to the ongoing rental of vacant suites:
  • process suite rental applications
  • complete credit checks and other reference checks
  • complete and administer tenancy agreements.
• Co-ordinate move in and move out of residents of the building, working with Maintenance staff on elevator scheduling, etc.
• Conduct move in/out inspections
• Assist with regular inspections of the building and suites.
• Provide positive customer relations to the tenants, including handling of resident repair requests and resident issues.
• In absence of the Community Manager, perform appropriate supervisory and administration duties when delegated by the Community Manager.
• Ongoing liaison with contractors and other suppliers, assisting in coordinating their on-site visits.
• Collect rental and other income as due from tenants and carrying out the associated prescribed banking procedures in a timely manner.
• Assist with the issuing of late rent payment notices, eviction notices and other collection procedures.
• Attend Landlord Tenant Board hearings as necessary.
• Process invoices for payment;
  • order goods and services as required
  • maintain on-site records up to date and in good order.
• Administer and participate in the fire and life safety operations and procedures required at the property.
• Answer the telephone and email, filing and other related office duties.
• Ensure that all contractors’ performance (work and customer service) meet Concert’s standards.

Required Knowledge & Skills

• Knowledge of all governing legislation such as Residential Tenancy Act; Personal Information Protection Act, Building Code, Fire Code and Occupational Health and Safety.
• Excellent oral and written communication skills.
• Good working knowledge of computer applications such as Microsoft Office (Excel, Word, Outlook), Yardi.
• Leadership and coaching.
• Ability to multi-task and meet deadlines.
• Clear criminal record and credit check.

This is a general description of the tasks and skills required. Additional responsibilities and duties may be required to successfully perform this position. The Resident Services Agent may be required to work at other rental office locations depending on workloads and staffing when required by the Property Manager or Regional Manager.