Resident Manager

Realstar; Toronto; On-site; CAD 50,000 - 53,000; Full time

Benefits offered by this job

Apartment included

Benefits

Bonuses

Training programs

Gym discount

Awards for service

Career development

Diversity & inclusion

Holiday parties

Job summary

Realstar is seeking a Resident Manager to live on-site at a Toronto property. The role requires living on-site, working four weekdays each week, every second weekend, and being on-call some evenings.

Your duties include delivering excellent customer service, coordinating resident events, supervising cleaning and maintenance, and ensuring timely response to resident needs. On-site housing, company benefits, and bonus opportunities are offered.

Qualifications

• Previous or similar property management experience is an asset.
• Strong customer service skills.
• Excellent written and verbal communication skills.
• Basic computer and keyboarding skills.
• Ability to perform general cleaning duties and minor maintenance repairs.
• Must be able to lift up to 50 lbs.
• Fluent in English and French (applicable to Quebec only).

Responsibilities

• Greet and interact with residents in a friendly and professional manner.
• Promote a welcoming atmosphere.
• Demonstrate excellent customer service and a "can-do" attitude.
• Attend to resident concerns and service requests within 24 hours.
• Follow up with residents to ensure a high level of customer satisfaction.
• Handle office administrative tasks related to daily operations.
• Organize, promote and execute resident events (holiday parties & summer barbeques).
• Maintain cleanliness of all common areas and perform thorough cleaning of vacant units.
• Assist residents with maintenance requests and oversee scheduling of repairs.

Skills

Property management experience

Customer service

Written and verbal communication

Basic computer skills

Physical ability (lifting up to 50 lbs

Job description

Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada’s largest multi-residential asset managers on behalf of institutional and private investors. It manages over 22,000 rental apartments in six provinces with an asset value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets under management in Canada. www.realstar.ca/ www.realstargroup.com/

We are currently seeking a Resident Manager to live and work at one of our properties. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings. This offer is for an existing vacant position within the organization.

What We Offer To Employees

• Base Compensation is $50,000-$53,000. This includes an apartment suite (taxable benefit).
• Employer paid benefits
• Quarterly bonuses based on property performance
• Annual bonuses based on personal performance
• Extensive and ongoing training programs and a work-smart environment
• Gym membership discount
• Awards for years of service
• Opportunity for career development
• Inclusive and diverse work environment
• Annual holiday parties & summer BBQ's

Responsibilities

Customer Service

• Greet and interact with residents in a friendly and professional manner
• Promote a welcoming atmosphere
• Demonstrate excellent customer service and a "can-do" attitude
• Attend to resident concerns and service requests within 24 hours
• Follow up with residents to ensure a high level of customer satisfaction
• Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
• Organize, promote and execute resident events (i.e. holiday parties & summer barbeques)

General Cleaning

• Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops
• Knowledge and safe handling of cleaning chemicals
• Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready
• Dust fire hose cabinets, bells and elevator tracks to minimize excess debris
• Monitor and clean of garbage chutes, garbage and recycling rooms
• Collection of garbage and recycling bins in coordination with the city waste schedule
• Knowledge and understanding of the safe handling of cleaning materials (WHMIS)
• Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop walkways

Property Maintenance

• Assist residents how to complete maintenance requests through the proper channels
• Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies
• Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action
• Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance
• Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required

Qualifications

• Previous or similar property management experience an asset
• Strong customer service skills
• Good written and verbal communication skills
• Basic computer and keyboarding skills
• Ability to perform general cleaning duties, and minor maintenance repairs
• Must be able to lift up to 50 lbs.
• Ability to push and move objects exceeding 50 lbs. (e.g. garbage bins, appliances)
• Fluent in English and French (applicable to Quebec only)

We thank all those who apply, but only those selected for an interview will be contacted.

Realstar is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ persons and those who are able to speak fluently in a language(s) other than English.

Realstar supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.