Resident Experience & Property Admin Specialist

Drake Property Management; Vaughan; On-site; CAD 55,000 - 75,000; Full time

Job summary

Drake Property Management is seeking a Property Administrator to join our in-office team, delivering resident administration, property support, and operational coordination for Drake’s residential communities.

The role emphasizes organization, attention to detail, and the ability to balance resident service with administrative duties across leasing, maintenance, accounting, and operations in a busy multi-property environment.

Qualifications

• 2+ years of experience in residential property management, leasing, sales, customer service, or property administration.
• Strong customer service and relationship management skills with a resident-focused approach.
• Working knowledge of leasing procedures and provincial tenancy rules is preferred.

Responsibilities

• Serve as a primary on-site point of contact for residents and respond to inquiries professionally.
• Process resident correspondence, forms, notices, and documentation accurately and timely.
• Assist with onboarding, move-ins, move-outs, and related documentation.
• Provide day-to-day administrative support to the Property Manager and on-site team.
• Maintain organized property and resident records and monitor deadlines.

Skills

Customer service

Organization

Communication

Problem solving

Education

High School Diploma or GED

Tools

Yardi

Job description

Drake Property Management is seeking a Property Administrator to join our in-office team, delivering resident administration, property support, and operational coordination for Drake’s residential communities.

The role emphasizes organization, attention to detail, and the ability to balance resident service with administrative duties across leasing, maintenance, accounting, and operations in a busy multi-property environment.