Memory Living Manager

Chartwell Retirement Residences; St. Catharines; On-site; CAD 85,000 - 115,000; Full time

Benefits offered by this job

Safe, inclusive workplace

Competitive compensation & benefits

Leadership development & career growth

Culture focused on making lives better

Job summary

Chartwell Retirement Residences in the Niagara Region is seeking a Memory Living Manager to lead a dementia-focused neighborhood and guide a dedicated care team to deliver the highest quality of life for residents.

You will build strong relationships with residents and families, develop person-centered life plans, coach staff, and coordinate family conferences while maintaining a safe, engaging environment that promotes social connection and well-being.

Qualifications

• Minimum of two years' experience working with individuals living with Alzheimer’s or dementia in a residential setting.
• Minimum of two years' experience in healthcare or senior living management, preferred.
• Current nursing license (RPN/LPN) in the province of employment or a degree in gerontology, social work, or related field.
• Specialized training in dementia care methods (GPA, P.I.E.C.E.S., Montessori, Dementia ability) a plus.
• Excellent communication, empathy, and problem-solving skills.
• Strong leadership abilities with a history of fostering team collaboration.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Valid Driver’s License or reliable means of transportation.

Responsibilities

• Lead and oversee all aspects of the Memory Living Neighborhood, ensuring program standards are met.
• Build strong, trust-based relationships with residents and families as the primary point of contact.
• Develop and implement individualized, person-centered life plans.
• Support and coach team members, fostering a positive, collaborative work environment.
• Coordinate family conferences, care meetings, and educational opportunities.
• Ensure the neighborhood environment is clean, safe, and engaging.
• Promote meaningful daily activities that encourage spontaneity and social connection.

Skills

Dementia care experience

Healthcare management

Nursing license (RPN/LPN)

Gerontology or related degree

Dementia care training

Communication skills

Leadership

MS Office

Driver's license

Education

Nursing license (RPN/LPN)

Gerontology degree

Social Work/Social Service degree

Therapeutic recreation degree

Tools

Microsoft Office

Job description

Job Description

The Opportunity

Do you have a passion for supporting individuals living with Alzheimer’s or dementia, and the leadership skills to inspire a dedicated care team? As the Memory Living Manager at Chartwell, you’ll lead a specialized neighborhood that focuses on the social impact of Alzheimer’s and dementia, creating a secure, engaging, and relationship-centered home. Your role will be the bridge between residents, families, and team members—ensuring everyone works together to deliver the highest quality of life possible.

What You’ll Do

• Lead and oversee all aspects of the Memory Living Neighborhood, ensuring program standards are met
• Build strong, trust-based relationships with residents and families as the primary point of contact
• Develop and implement individualized, person-centered life plans
• Support and coach team members, fostering a positive, collaborative work environment
• Coordinate family conferences, care meetings, and educational opportunities
• Ensure the neighborhood environment is clean, safe, and engaging
• Promote meaningful daily activities that encourage spontaneity and social connection

What You’ll Bring

• Minimum of two years' experience working with individuals living with Alzheimer’s or dementia in a residential setting
• Minimum of two years' experience in a healthcare or senior living management, preferred
• Current nursing license (RPN/LPN) in the province of employment and, or a degree in gerontology, social work/social service worker, therapeutic recreation, or related field
• Specialized training in dementia care methods (GPA, P.I.E.C.E.S., Montessori, Dementia ability), an asset
• Exceptional communication, empathy, and problem-solving skills
• Strong leadership abilities with a track record of fostering team collaboration
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Valid Driver’s License, or reliable means of transportation

What We Offer

• A safe, inclusive workplace where you’re supported and appreciated
• Competitive compensation and benefits
• Opportunities for leadership development and career growth
• A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

• Flexible availability, including potential evenings, weekends, holidays, and on-call shifts
• Ability to respond effectively to emergency situations
• Willingness to travel within the province for training or support
• Commitment to confidentiality and health & safety standards
• Comfort using AI and other digital platform systems and tools to support daily work
• Clear Criminal Background Check, VSS and TB Test where required

About Us

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email [e-mail] or call 1-888-663-6448.

Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.